‘Brimming with surprising insights and useful tips… the resource we need for making genuine connections’ Adam Grant, bestselling author of Think AgainHow do you resolve a misunderstanding before it becomes a conflict?How do you build influence when you're not in the room?How do you create real connection when your team works apart?Drawing on award-winning Professor Andrew Brodsky’s groundbreaking research, as well as real-world examples, Ping reveals:• The hidden strengths and weaknesses of every communication channel• When to email, message, call, meet - or let AI help• How to make memorable virtual first impressions• How to build trust, influence, and stronger relationships at a distance• How to negotiate, persuade, and solve problems through a screenPing will change the way you think about every message you send.'A must read for everyone who communicates online - in other words, everyone' Jake Knapp, co-founder of Google Meet and bestselling author of Sprint
