Using Feedback in Organizational Consulting

Häftad, Engelska, 2015

Del i serien Fundamentals of Consulting Psychology Series

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Beskrivning

This book provides consulting psychologists, managers, and human resources personnel with easy-to-use, evidence-based strategies for providing effective feedback to improve communication and performance in the workplace.Feedback is an essential part of communication, coaching, management, and human resource practices. Yet the essential elements that make feedback more effective often fail to go beyond the pages of academic journal articles and into the workplace where they could greatly improve communication and performance. This book is an easy-to-use resource that applies classic and current research findings to create actionable, evidence-based tactics that consulting psychologists, consultants, managers, and HR personnel can use to improve feedback exchanges in any work environment.The authors present a simple and straightforward model of the feedback process that includes four critical elements that can make or break a feedback exchange: the actions and behaviors of the feedback provider, the content of the message, the beliefs and perceptions of the feedback recipient, and the context in which feedback is provided. Each chapter includes a case example that highlights key takeaways from the research and illustrates how consultants can apply these concepts and strategies in real scenarios.

Produktinformation

Utgivningsdatum:2015-02-16
Mått:152 x 229 x 19 mm
Vikt:246 g
Format:Häftad
Språk:Engelska
Serie:Fundamentals of Consulting Psychology Series
Antal sidor:152
Förlag:American Psychological Association
ISBN:9781433819513

Utforska kategorier

Organisationsteori inom Ekonomi och Ledarskap
Psykologi inom Psykologi och pedagogik
Arbetspsykologi inom Psykologi och pedagogik

Mer om författaren

Jane Brodie Gregory, PhD, is a senior consultant with PDRI, a CEB company in Arlington, Virginia. The focus of her work and research is on leadership development, motivation, and performance management, with a particular emphasis on coaching, feedback, and goals. Dr. Gregory's research has appeared in a number of publications, including Consulting Psychology Journal: Practice and Research, Industrial and Organizational Psychology: Perspectives on Science and Practice, and the Journal of Organizational Behavior. She completed her doctorate in industrial amp ndash organizational psychology at the University of Akron. Paul E. Levy, PhD, is a professor and chair of the Department of Psychology at the University of Akron. After receiving his doctorate in industrial amp ndash organizational psychology from Virginia Polytechnic Institute and State University in 989, he joined the University of Akron as a faculty member. There, he chaired the nationally ranked industrial amp ndash organizational psychology program for years. He is the author of one of the leading industrial amp ndash organizational textbooks in the field and more than 5 refereed publications, many of which have appeared in top journals in the discipline, including the Journal of Applied Psychology, Organizational Behavior and Human Decision Processes, and Personnel Psychology, and has been an associate editor of Organizational Behavior and Human Decision Processes since 2 . Dr. Levy has more than 25 years of consulting and grant-related experience his clients or sponsors have included the federal government, large private organizations, and local not-for-profit companies.

Recensioner i media

"Whatever managerial role you serve as a psychologist, this book will strengthen your supervisory, consultative, and training skills. The authors are well attuned to virtually every factor that constitutes feedback, be it the characteristics of the feedback provider and recipient, communication style, when and how feedback is given, and the influence of power-hierarchy on feedback effectiveness. And as the book makes eminently clear, performance feedback works best when the people involved like, trust and respect each other, a definitive admonition if there ever was one." – New England Psychologist"Well-written, comprehensive, and accessible." - PsycCRITIQUES

Innehållsförteckning

Series Editor's ForewordRodney L. LowmanAcknowledgmentsIntroductionLaying the Foundation: Classic Models of Feedback in OrganizationsHow Feedback and Goals Drive Behavior: Control TheoryGetting to the Point: The Feedback MessageFeedback Delivery and the Role of the Feedback ProviderPerception Is Reality: The Role of Individual Differences in the Feedback ProcessContext MattersThe Role of Feedback in Human Capital and Talent Management ProcessesRecommendations for Practice and Directions for Future ResearchRecommendations for Further ReadingReferencesIndexAbout the Authors