Amplifying Voices in UX

Amber Lancaster is Associate Professor of Communication at the Oregon Institute of Technology. She is Director of Professional Communication and Associate Editor for Communication Design Quarterly. Carie S. T. King is Clinical Professor, Director of Rhetoric at the University of Texas at Dallas. She is the author of The Rhetoric of Breast Cancer: Patient-to-Patient Discourse in an Online Community.

"This well-edited volume advocates for integrating diverse user voices in the User Experience (UX) design process … UX faculty, instructors, practitioners, and students will find this volume both concretely useful and inspiring." — CHOICE"Pushes technical and professional communication scholars to examine the more nuanced and marginalized issues that inherently arise in our work and our users’ everyday experiences … This collection, and individual chapters within it, would be useful for user experience courses, information design courses, ethics and technical communication or marketing, and intercultural communication." — Kate Crane, Eastern Washington University"Takes a hands-on approach to UX approaches and demonstrates that UX can be used at various levels of practice: methodological, pedagogical, institutional, etc. The chapters themselves really shine because they are all focused on a specific set of practices and how they can be applied. They are also very diverse, however, which academic practitioners of UX need." — Guiseppe Getto, Mercer University

• List of IllustrationsPrefaceAmber Lancaster and Carie S. Tucker KingAcknowledgmentsIntroduction: EquilibriUX: Designing for Balance and User ExperienceAmber Lancaster and Carie S. Tucker KingPart I1. Design Thinking in Localized Service-LearningJason Tham and Rob Grace2. TEACH—Standardizing Accessibility with Usability Pedagogy in an Introductory Technical and Professional Communication CourseJessica Lee and Sushil Oswal3. Centering Disability in Digital Classes by Applying Disability Justice to User-Experience and Universal Design PracticesKristin Bennett4. Preparing Professionals to Make Equitable Experiences of Visual Information for Users with Low Vision and BlindnessPhilip B. Gallagher and Marci J. Gallagher5. Getting to the Heart of User Experience and Usability in Technical Communication ProgramsK. Alex Ilyasova and Jamie MayPart II6. User Localization and MHealth App Design in the Global South ContextKeshab Raj Acharya7. How Do You Want to Live … or Die? A Case Study Examining Advance Directive Forms and User AdvocacyFelicia Chong and Tammy Rice-Bailey8. Localizing Mental Health Resources within Collegiate Athletics: Extending User Advocacy and Patient-Experience DesignMallory Henderson9. Inclusive Measures: Establishing Audio Description Tactics that Impact Social InclusionBrett Oppegaard and Michael K. Rabby10. BabyTree App: Localizing Usability in the App Design to Accommodate China's Sociocultural and Healthcare ExigenciesHua WangPart III11. Design Justice in Technical and Professional Communication: Equity for Teaching Faculty and Graduate Student InstructorsAmy Hodges, Timothy M. Ponce, Johansen Quijano, Bethany Shaffer, and Vince Sosko12. Institutional Transformation: A Critical Analysis Pairing UX Methods and Institutional CritiqueEmma J. Harris, Ruby Mendoza, and Emily L. W. Bowers13. The Beekeeper's Companion: Enabling Ag-Extension Through Localizing and Customization of a Climate-Smart Technology for Women in LebanonSarah Beth Hopton, Laura Becker, Max Rünzel, and James T. Wilkes14. "It Killed That Girl": Toward Safer Ridesharing Experiences through Feminist UX DesignLin Dong and Elizabeth ToppingContributorsIndex