Advances in the Human Side of Service Engineering
AvLouis E. Freund,James C. Spohrer
E-bok
PDF, Engelska, 20121 170 kr
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Beskrivning
If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered. An exploration of this emerging area of research and practice, Advances in the Human Side of Service Engineerin
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