Stacey Greenwell is Coordinator of Educational services and an Instructional Designer at the University of Kentucky Libraries, USA.G. Edward Evans is a semi-retired, award-winning author and Fulbright Scholar. He retired from full-time work as associate academic vice president for libraries and information resources at Loyola Marymount University, USA.

Library Programs and Services: The Fundamentals is a must-read for librarians. The authors provide a comprehensive and insightful overview of the various programs and services offered by libraries, and the book is filled with practical tips and best practices for implementing them effectively. The book offers a deep understanding of the current challenges and opportunities that librarians are facing and how to navigate them. The writing is clear and concise, making it easy to understand even for those new to the field, and the authors provide a solid foundation for librarians to understand the library landscape and build successful and impactful library programs. The book is also a valuable resource for library students and professionals looking to improve their understanding of libraries and their services.

• List of TablesPreface to the Ninth Edition1. Introduction to Library Public ServicesLibrary FunctionsLibrary Types and Library UsersQuality ServiceCustomer Service TrainingLibraries and Social WorkClosing ThoughtsReferences2. Reference ServicesTypes of Reference QuestionsThe Reference InterviewReference Service CategoriesIn-House Reference TrainingClosing ThoughtsReferences3. Instructional ServicesThe Nature of Instructional ServicesInformation Literacy DefinedThe Need for Information Literacy InstructionTypes of Information Literacy InstructionInstructional MethodsClassroom PedagogyInstruction: Moving Theory into PracticeOnline Instructional SupportSchedulingAssessing LearningClosing ThoughtsReferences4. Access ServicesLoan SystemsBorrowersLoaning MaterialsPrivacy of Loan DataStack MaintenanceE-Reserve ServicesAcquiring Materials Beyond the LibraryInterlibrary LoanDocument DeliveryCooperative Resource SharingLegal ConcernsClosing ThoughtsReferences5. Physical Collections How Publishing WorksSerialsTypes of SerialsPaper-Based Collection Issues for Public Service StaffGovernment InformationArchives—Special CollectionsMedia CollectionsMedia Ratings and LibrariesClosing ThoughtsReferences6. Online CollectionsDifferences between Digital and Other ResourcesOnline Resource TypesDigital PermanenceClosing Thoughts References7. Programs and ServicesProgrammingServicesClosing Thoughts References8. Technology IssuesLibraries and TechnologyPublic Access to ComputersOnline Government Information and ServicesSocial MediaDeveloping a Social Media Policy and PlanSocial Media in LibrariesMeasurability: The Impact of Social Media in the LibraryClosing Thoughts References9. Legal IssuesCreating LibrariesUsers and the LawLibrary Services and the LawContracts and LicensesCopyrightClosing Thoughts References10. Fiscal IssuesBudget BasicsBudget FormatsFund AccountingGarnering Budget Support Other Sources of FundingClosing ThoughtsReferences11. Ethical Issues Ethical ConceptsWorkplace Ethics and Values Professional EthicsIntellectual FreedomSelf-InterestOther Potential Ethical ChallengesClosing Thoughts References12. StaffingCategories of Information Service PersonnelThe Staffing ProcessStaff Development, Training, and RetentionPerformance AppraisalPart-Time StaffClosing Thoughts References13. Safety Aspects Risk Assessment and ManagementDisaster Preparedness PlanningTechnological SecurityBugs and Other Nasty ThingsCollection SafetyPeople SafetyChallenging UsersClosing ThoughtsReferences14. Library as PlaceLibrary as Place Managing the FacilityDeferred MaintenanceSustainabilityPlanning for Renovation or New SpaceMoving to a New LocationJoint-Use FacilitiesClosing Thoughts References15. AssessmentKey ConceptsReasons for Doing Assessments Tools That Aid in Assessment EffortsOutcomesClosing Thoughts ReferencesIndex