Joe Marquez is currently the Web Services Librarian at Reed College in Portland, OR. He has presented and written on topics related to website usability and marketing of the library. His current research involves service design in the library environment. He has an MLIS from the University of Washington iSchool and an MBA from Portland State University.Annie Downey is the Director of Research Services at the Reed College Library in Portland, OR. She has written and presented on user studies, information literacy, K-20 library instruction, assessment, and academic library administration. She has an MLS and a PhD in Higher Education from the University of North Texas.

This book helps you to look at everything your library does as a service to discover how all those services intersect with each other and impact your users. The goal is to make a better overall user experience. The authors are both librarians at Reed College Library in Portland, Ore. This book stems from their experiences implementing a service design mentality at their academic library. They have spent quite a few years studying and implementing the ideas and have condensed their knowledge into this practical book.

Joe Marquez is currently the Web Services Librarian at Reed College in Portland, OR. He has presented and written on topics related to website usability and marketing of the library. His current research involves service design in the library environment. He has an MLIS from the University of Washington iSchool and an MBA from Portland State University.Annie Downey is the Director of Research Services at the Reed College Library in Portland, OR. She has written and presented on user studies, information literacy, K-20 library instruction, assessment, and academic library administration. She has an MLS and a PhD in Higher Education from the University of North Texas.

This book helps you to look at everything your library does as a service to discover how all those services intersect with each other and impact your users. The goal is to make a better overall user experience. The authors are both librarians at Reed College Library in Portland, Ore. This book stems from their experiences implementing a service design mentality at their academic library. They have spent quite a few years studying and implementing the ideas and have condensed their knowledge into this practical book.