Key Concepts in Hospitality Management

Dr Roy C Wood FHEA, FIH, Hon. FCHME, has enjoyed a varied career in hospitality education and training. Amongst the positions he has held are: Professor of Hospitality Management at The Scottish Hotel School, University of Strathclyde, Glasgow; Principal and Managing Director of IMI Institute of Hotel and Tourism Management in Luzern, Switzerland, a private university college; Dean of the Oberoi Hotels Centre of Learning and Development (responsible for both the corporate management training centre and the corporate apprenticeship programme); and Chief Operating Officer of the Gulf Hospitality and Tourism Education Company in Bahrain. Since February 2010 Roy Wood has been Professor in International Hospitality Management at NHTV Breda University of Applied Sciences, The Netherlands. Dr Wood is the author, co-author, editor or co-editor of 15 books and over 60 research papers in refereed journals as well as numerous other publications. His first book, Working in Hotels and Catering (Routledge, 1992; second edition 1997) remains a major reference point for the study of employment in the hospitality industry. He co-edited, with Dr Robert Brotherton, The Sage Handbook of Hospitality Management (2008) the current definitive reference work in the hospitality field, and was editor of Key Concepts in Hospitality Management (2013) also published by Sage.

Key Concepts in Hospitality Management has been accessibly written and thoughtfully edited, making it essential reading for those studying hospitality and embarking on a career in the industry. The chapters provide concise introductions to core management areas and contemporary issues shaping the industryPeter LugosiOxford School of Hospitality Management, UK If the question is asked as to what should a student expect of a book that offers them the opportunity to understand in a practical way the complexity of a rather unique industry? The rational response should be that the book is comprehensive to the degree that students can feel that they have an overall perspective on an industry that they wish to work in, that it is structured in such a way that their knowledge will accumulate in a logical way and that it offers directions for further study. This book meets these criteria.It is an introductory text built around concepts of hotel operational descriptions and of managerial functions which reflect their relationship to modern generic managerial techniques. Importantly the content of the book is aligned with the curricula of hotel education. Although one of the merits of the book is that it invites readers to ′dip-in′ to particular chapters of interest the reader should not ignore the Editor′s Introduction which not only places each chapter within the overall concept of the book but also extols the merits of gaining a broad perspective on the industry and on management. Students and Lecturers now have a useful road map into the hospitality industry; highly recommended.Michael RileyProfessor Emeritus, University of Surrey, UKThis text is a fascinating read. It comes twenty years after Prof Wood′s book ′Working in hotels and catering′ and concisely summarises both his, industry and academic changes and developments in that time. The book makes excellent use of the colleagues and collaborators he has gathered around him in his time at The Scottish Hotel School, IMI Luzern, the Oberoi Centre of Learning & Development, Bahrain and Breda University. Apart from some very thought-provoking contributions by himself, his co-authors include senior academics such as Stephen Ball, Bob Brotherton, Yvonne Guerrier, Peter O′Connor, Barry O′Mahoney and John Swarbrooke, all of whom have played their part in the development of hospitality management education as it is today. Others such as Michael Schwarz (HVS) and Costas Verginis (Deloitte and Touche) ensure that the content is not just academically rigorous but also industry relevant. It is easy to see how this text could be incorporated into or form the basis of an undergraduate or postgraduate programme. Each author provides sufficient information for the reader or student to gain an overview of the topic under discussion, and the extensive references to academic journals provide additional reading resources. While each topic stands alone, the ′see also′ lists at the start of each topic suggest linked entries allowing the reader to build their own ′thread′ through the book. Roy Wood has spent 25 years teaching, researching and writing on the hospitality industry - much of that learning is here in this book.Erwin LosekootSchool of Hospitality & Tourism, Auckland University of Technology, New ZealandThis unique textbook gives students a comprehensive introduction to the world of hospitality. The book covers all hotel operating areas and its operations and it will get new hotel management students interested and excited in the world´s largest service industry. All different aspects of the hospitality industry are elaborated on a high level and cover not only the hotel operations but also the education in hospitality management, entrepreneurship, franchising, the design of hotels as well as women, gender and hospitality employment. All in all a wonderful course book for for our students!Claudia RothwanglMA, Director of Studies, ITM College, Austria

• Editor′s Introduction - Roy C WoodAccommodation, Lodging and Facilities Management - Roy C WoodBeverages and Beverage Management - Gareth CurrieConsumer Behaviour in Hospitality - Bert SmitCustomer Relationship Management in Hospitality - Olaf W HermansDesign for Hotels - Geoff Marée Entrepreneurship in Hospitality - Stephen BallFood, Beverage and Restaurant Management - Gareth CurrieFood Production and Service Systems - Roy C WoodFranchising - E Hachemi Aliouche and Udo A Schlentrich Front Office Management - Simen KooiGastronomy and Haute Cuisine - Marc B StierandThe Hospitality Finance Environment - John MackillopHospitality and Hospitality Management - Bob BrothertonHospitality Management Education - Roy C WoodHotels, Hospitality and Sustainability - Frans MelissenHotels and the Internet - Peter O′ConnorHotels and Security - Protyush BanerjeeHousekeeping Management - Marina Brinkman-StanevaHuman Resource Management in Hospitality - Yvonne GuerrierIncome Statements in Hospitality Finance - Rob van GinnekenIndustry Structure and Sectors in Hospitality - Michael SchwarzInformation Technology in Hospitality - Peter O′ConnorInnovation in Hospitality - Marc StierandInvesting in Hotels - Constantinos VerginisMarketing in Hospitality - Sue Horner and John SwarbrookThe Meal Experience - Roy C WoodMeetings, Incentives, conferences, Conventions and Events/Exhibitions (MICE) - Udo A SchlentrichOperations Management in Hospitality - G Barry O′MahoneyOrganizational Behaviour in Hospitality - Yvonne GuerrierProcurement in Hospitality - Jane F Eastham and Alisha AliRevenue Management - Stan JosephiService Quality in Hospitality - G Barry O′MahoneyService, Service Industries and the Hospitality Sector - Roy C WoodStrategy and Strategic Management in Hospitality - Theodore BenetatosWomen, Gender and Hospitality Employment - Judi Brownell