Tony Hsieh became involved with Zappos as an advisor and investor in 1999, about two months after the company was founded. He eventually joined Zappos full time in 2000.Under his leadership, Zappos has grown gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer service.

This book is awesome. How Tony and Zappos grew to $1 billion in gross revenue in 10 years is just the beginning. From fundraising to finding happiness, from actual e-mails to checklists, it covers it all. Intensely personal and intensely practical. -- Tim Ferriss, #1 New York Times Bestselling Author Of The 4-Hour Workweek In this fascinating (and often hilarious) account, Tony explains how he turns his beliefs into actions that really do deliver happiness. -- Gretchen Rubin, Author Of The Happiness Project

1. 5/5

   Ärlig...

   Känns som en ärlig berättelse om en grupp personer som har haft ordentligt med flyt men samtidigt en engagemang utöver det vanliga. Entreprenör långt ut i fingerspetsarna. Mycket intressant att sätta kundservicen/kundtjänsten first in line...

   Rikard H

   13 februari 2014

Tony Hsieh became involved with Zappos as an advisor and investor in 1999, about two months after the company was founded. He eventually joined Zappos full time in 2000.Under his leadership, Zappos has grown gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer service.

This book is awesome. How Tony and Zappos grew to $1 billion in gross revenue in 10 years is just the beginning. From fundraising to finding happiness, from actual e-mails to checklists, it covers it all. Intensely personal and intensely practical. -- Tim Ferriss, #1 New York Times Bestselling Author Of The 4-Hour Workweek In this fascinating (and often hilarious) account, Tony explains how he turns his beliefs into actions that really do deliver happiness. -- Gretchen Rubin, Author Of The Happiness Project

1. 5/5

   Ärlig...

   Känns som en ärlig berättelse om en grupp personer som har haft ordentligt med flyt men samtidigt en engagemang utöver det vanliga. Entreprenör långt ut i fingerspetsarna. Mycket intressant att sätta kundservicen/kundtjänsten first in line...

   Rikard H

   13 februari 2014