Dr. Jean Ann Larson is President and Principal Consultant at J. A. Larson & Associates. Dr. Larson is an experienced executive who partners with business owners, leaders, executive teams, and individuals to help them become more productive while bringing innovation into their businesses and lives through business consulting, facilitation, speaking and executive development and coaching engagements. Jean Ann has led organizational, professional and business transformations for over two and a half decades. She has served as an internal process engineer and consultant, a change agent, and Chief Learning Officer, founding an award winning and respected corporate university. She also served as a Senior Executive of two large healthcare organizations where she has led the functions of organizational effectiveness, process improvement, executive development, talent management, team building, employee engagement, accreditation, quality, strategic development facilitation as well as several clinical areas. Jean Ann has a degree in industrial engineering from Wichita State University, an international MBA from the Thunderbird Graduate School of International Management and in 2011 she received her doctorate in organization change from Pepperdine University with an emphasis on personal, professional and organizational transitions. She has written, edited and published books and many articles on process redesign, process improvement, leadership organization change and transition. She is a frequent presenter at national and international conferences on process redesign, change management, leadership, transformation, cultural change, learning and organization development.She holds the following certifications:Certified Growth Curve Strategist, TTI Performance SystemsCertified Professional Behavioral Analyst, TTI Performance SystemsCertified Professional Motivators Analyst, TTI Performance SystemsCertified Professional TTI TriMetrix® HD AnalystJust Culture through Outcomes EngenuityCertified Profile Administrator from Basadur Applied CreativityOdyssey Certified Consultant as part of Odyssey Transformations GroupAffiliate Certified Axiological Practitioner - AXCES Solutions, LLCCertified Six Sigma Green Belt through Beaumont/American Society of QualityList of Contributors:Steve Escamilla, Director of the California Quality CollaborativeDutch Holland, President, Holland Management ConsultingTarun Mohan, Health Systems Engineering Analyst, Mayo ClinicThomas Roh, Senior Health Systems Analyst, Mayo ClinicRudy Santacroce, Director, Management Engineering Consultant Services, UF & Shands Health SystemsJohn Templin, President, Templin Management Associates, Inc.Amanda Mewborn, Senior Healthcare Operational Planner, Perkins & WillBennetta Raby, Strategy and PMO Consultant, Runn EnterpriseDavid Cowan, Senior Research Scientist in the Health Systems Institute, the Georgia Institute of TechnologyJoyce T. Siegele, FACHE, DSHS, Productivity Improvement Manager, Northside Hospital Kelly Arnold, Management Systems Engineer, Dekalb MedicalMarvina Williams, Senior Planner, Perkins & WillDuke Rohe, Quality Improvement Education Consultant, M.D. Anderson Cancer CenterAlex Bohn, Transformation Engineer, Care LogisticsSue Te, Director of Transformation, Care LogisticsLarry Dux, Director of Clinical Information Systems and Process Improvement, Froedtert HealthCristina Daccarett, Performance Excellence, St. Luke’s Hospital, Boise, IdahoKarl Kraebber, Project Manager, Operational Improvement Group, Indiana University HealthRoger Gruniesen, Manager, Clinical Operations Consulting, Quorum Health ResourcesDebbie Flint, Director, Performance Engineering UAHSF The Kirklin ClinicPhil Troy, Operations Research Analyst, TroywareJohn Hansmann, Sr. Director of Labor Management & Productivity, Tenet HealthRichard Herring, National Director for Healthcare Planning and Strategies, Perkins and WillDean Athanassiades, Senior Director, Software Customer Services, Philips HealthcareMary Ellen Skeens, Director of Solutions Consulting, Philips HealthcareAdrienne Dickerson, President, Cadence Health, Inc.Ryan Wood, Coordinator in Management Engineering, Beaumont Health SystemsBart Sellers, Manager of Management Engineering, Intermountain HealthcareRoque Perez, Senior Engineer of Management Engineering Consulting ServicesBridget O’Hare, RCA Program Director, Banner HealthAlyn Ford, Vice President Marketing, Care LogisticsBen Sawyer, Executive Vice President, Care LogisticsMichael Washington, Health Scientist, Center for Disease Control and Prevention

"a very useful tool ... Authors Flint and Troy show the example of how data is used to analyze patient wait times and illustrate basic data gathering decisions, tools, and analysis." -Blue Heron Journal, March 2014

• About the Editor, About the Contributors, About the Reviewers, I INTRODUCTION, II HOW DOMANAGEMENTENGINEERS FUNCTION?, III WHATDOMANAGEMENTENGINEERS DO?, IV DECISION-MAKING SUPPORT, V FUNDAMENTAL TOOLS AND METHODS OF THE MANAGEMENT ENGINEER, VI ADDRESSING CURRENTCHALLENGES, VII LOOKING TO THE FUTURE

Dr. Jean Ann Larson is President and Principal Consultant at J. A. Larson & Associates. Dr. Larson is an experienced executive who partners with business owners, leaders, executive teams, and individuals to help them become more productive while bringing innovation into their businesses and lives through business consulting, facilitation, speaking and executive development and coaching engagements. Jean Ann has led organizational, professional and business transformations for over two and a half decades. She has served as an internal process engineer and consultant, a change agent, and Chief Learning Officer, founding an award winning and respected corporate university. She also served as a Senior Executive of two large healthcare organizations where she has led the functions of organizational effectiveness, process improvement, executive development, talent management, team building, employee engagement, accreditation, quality, strategic development facilitation as well as several clinical areas. Jean Ann has a degree in industrial engineering from Wichita State University, an international MBA from the Thunderbird Graduate School of International Management and in 2011 she received her doctorate in organization change from Pepperdine University with an emphasis on personal, professional and organizational transitions. She has written, edited and published books and many articles on process redesign, process improvement, leadership organization change and transition. She is a frequent presenter at national and international conferences on process redesign, change management, leadership, transformation, cultural change, learning and organization development.She holds the following certifications:Certified Growth Curve Strategist, TTI Performance SystemsCertified Professional Behavioral Analyst, TTI Performance SystemsCertified Professional Motivators Analyst, TTI Performance SystemsCertified Professional TTI TriMetrix® HD AnalystJust Culture through Outcomes EngenuityCertified Profile Administrator from Basadur Applied CreativityOdyssey Certified Consultant as part of Odyssey Transformations GroupAffiliate Certified Axiological Practitioner - AXCES Solutions, LLCCertified Six Sigma Green Belt through Beaumont/American Society of QualityList of Contributors:Steve Escamilla, Director of the California Quality CollaborativeDutch Holland, President, Holland Management ConsultingTarun Mohan, Health Systems Engineering Analyst, Mayo ClinicThomas Roh, Senior Health Systems Analyst, Mayo ClinicRudy Santacroce, Director, Management Engineering Consultant Services, UF & Shands Health SystemsJohn Templin, President, Templin Management Associates, Inc.Amanda Mewborn, Senior Healthcare Operational Planner, Perkins & WillBennetta Raby, Strategy and PMO Consultant, Runn EnterpriseDavid Cowan, Senior Research Scientist in the Health Systems Institute, the Georgia Institute of TechnologyJoyce T. Siegele, FACHE, DSHS, Productivity Improvement Manager, Northside Hospital Kelly Arnold, Management Systems Engineer, Dekalb MedicalMarvina Williams, Senior Planner, Perkins & WillDuke Rohe, Quality Improvement Education Consultant, M.D. Anderson Cancer CenterAlex Bohn, Transformation Engineer, Care LogisticsSue Te, Director of Transformation, Care LogisticsLarry Dux, Director of Clinical Information Systems and Process Improvement, Froedtert HealthCristina Daccarett, Performance Excellence, St. Luke’s Hospital, Boise, IdahoKarl Kraebber, Project Manager, Operational Improvement Group, Indiana University HealthRoger Gruniesen, Manager, Clinical Operations Consulting, Quorum Health ResourcesDebbie Flint, Director, Performance Engineering UAHSF The Kirklin ClinicPhil Troy, Operations Research Analyst, TroywareJohn Hansmann, Sr. Director of Labor Management & Productivity, Tenet HealthRichard Herring, National Director for Healthcare Planning and Strategies, Perkins and WillDean Athanassiades, Senior Director, Software Customer Services, Philips HealthcareMary Ellen Skeens, Director of Solutions Consulting, Philips HealthcareAdrienne Dickerson, President, Cadence Health, Inc.Ryan Wood, Coordinator in Management Engineering, Beaumont Health SystemsBart Sellers, Manager of Management Engineering, Intermountain HealthcareRoque Perez, Senior Engineer of Management Engineering Consulting ServicesBridget O’Hare, RCA Program Director, Banner HealthAlyn Ford, Vice President Marketing, Care LogisticsBen Sawyer, Executive Vice President, Care LogisticsMichael Washington, Health Scientist, Center for Disease Control and Prevention

"a very useful tool ... Authors Flint and Troy show the example of how data is used to analyze patient wait times and illustrate basic data gathering decisions, tools, and analysis." -Blue Heron Journal, March 2014

• About the Editor, About the Contributors, About the Reviewers, I INTRODUCTION, II HOW DOMANAGEMENTENGINEERS FUNCTION?, III WHATDOMANAGEMENTENGINEERS DO?, IV DECISION-MAKING SUPPORT, V FUNDAMENTAL TOOLS AND METHODS OF THE MANAGEMENT ENGINEER, VI ADDRESSING CURRENTCHALLENGES, VII LOOKING TO THE FUTURE

Dr. Jean Ann Larson is President and Principal Consultant at J. A. Larson & Associates. Dr. Larson is an experienced executive who partners with business owners, leaders, executive teams, and individuals to help them become more productive while bringing innovation into their businesses and lives through business consulting, facilitation, speaking and executive development and coaching engagements. Jean Ann has led organizational, professional and business transformations for over two and a half decades. She has served as an internal process engineer and consultant, a change agent, and Chief Learning Officer, founding an award winning and respected corporate university. She also served as a Senior Executive of two large healthcare organizations where she has led the functions of organizational effectiveness, process improvement, executive development, talent management, team building, employee engagement, accreditation, quality, strategic development facilitation as well as several clinical areas. Jean Ann has a degree in industrial engineering from Wichita State University, an international MBA from the Thunderbird Graduate School of International Management and in 2011 she received her doctorate in organization change from Pepperdine University with an emphasis on personal, professional and organizational transitions. She has written, edited and published books and many articles on process redesign, process improvement, leadership organization change and transition. She is a frequent presenter at national and international conferences on process redesign, change management, leadership, transformation, cultural change, learning and organization development.She holds the following certifications:Certified Growth Curve Strategist, TTI Performance SystemsCertified Professional Behavioral Analyst, TTI Performance SystemsCertified Professional Motivators Analyst, TTI Performance SystemsCertified Professional TTI TriMetrix® HD AnalystJust Culture through Outcomes EngenuityCertified Profile Administrator from Basadur Applied CreativityOdyssey Certified Consultant as part of Odyssey Transformations GroupAffiliate Certified Axiological Practitioner - AXCES Solutions, LLCCertified Six Sigma Green Belt through Beaumont/American Society of QualityList of Contributors:Steve Escamilla, Director of the California Quality CollaborativeDutch Holland, President, Holland Management ConsultingTarun Mohan, Health Systems Engineering Analyst, Mayo ClinicThomas Roh, Senior Health Systems Analyst, Mayo ClinicRudy Santacroce, Director, Management Engineering Consultant Services, UF & Shands Health SystemsJohn Templin, President, Templin Management Associates, Inc.Amanda Mewborn, Senior Healthcare Operational Planner, Perkins & WillBennetta Raby, Strategy and PMO Consultant, Runn EnterpriseDavid Cowan, Senior Research Scientist in the Health Systems Institute, the Georgia Institute of TechnologyJoyce T. Siegele, FACHE, DSHS, Productivity Improvement Manager, Northside Hospital Kelly Arnold, Management Systems Engineer, Dekalb MedicalMarvina Williams, Senior Planner, Perkins & WillDuke Rohe, Quality Improvement Education Consultant, M.D. Anderson Cancer CenterAlex Bohn, Transformation Engineer, Care LogisticsSue Te, Director of Transformation, Care LogisticsLarry Dux, Director of Clinical Information Systems and Process Improvement, Froedtert HealthCristina Daccarett, Performance Excellence, St. Luke’s Hospital, Boise, IdahoKarl Kraebber, Project Manager, Operational Improvement Group, Indiana University HealthRoger Gruniesen, Manager, Clinical Operations Consulting, Quorum Health ResourcesDebbie Flint, Director, Performance Engineering UAHSF The Kirklin ClinicPhil Troy, Operations Research Analyst, TroywareJohn Hansmann, Sr. Director of Labor Management & Productivity, Tenet HealthRichard Herring, National Director for Healthcare Planning and Strategies, Perkins and WillDean Athanassiades, Senior Director, Software Customer Services, Philips HealthcareMary Ellen Skeens, Director of Solutions Consulting, Philips HealthcareAdrienne Dickerson, President, Cadence Health, Inc.Ryan Wood, Coordinator in Management Engineering, Beaumont Health SystemsBart Sellers, Manager of Management Engineering, Intermountain HealthcareRoque Perez, Senior Engineer of Management Engineering Consulting ServicesBridget O’Hare, RCA Program Director, Banner HealthAlyn Ford, Vice President Marketing, Care LogisticsBen Sawyer, Executive Vice President, Care LogisticsMichael Washington, Health Scientist, Center for Disease Control and Prevention

"a very useful tool ... Authors Flint and Troy show the example of how data is used to analyze patient wait times and illustrate basic data gathering decisions, tools, and analysis." -Blue Heron Journal, March 2014

• About the Editor, About the Contributors, About the Reviewers, I INTRODUCTION, II HOW DOMANAGEMENTENGINEERS FUNCTION?, III WHATDOMANAGEMENTENGINEERS DO?, IV DECISION-MAKING SUPPORT, V FUNDAMENTAL TOOLS AND METHODS OF THE MANAGEMENT ENGINEER, VI ADDRESSING CURRENTCHALLENGES, VII LOOKING TO THE FUTURE