Eileen M. Otis is Associate Professor of Sociology at Northeastern University. She is the author of Markets and Bodies (Stanford, 2011).

"Otis is a marvelous ethnographer whose resourceful and daring research illuminates the heretofore hidden world of Walmart's Chinese retail workers and their stores in a fashion no other journalist or scholar has ever attempted. Evocative interviews and the author's own personal observations allow us to follow the corporate commodity chain from loading dock to shelf to shopping bag, all the while keeping a tight focus on the techno-managerial sources of surveillance and oppression, as well as the creative and covert resistance of thousands of cashiers and sales workers. This is an excellent book!" —Nelson Lichtenstein, author of The Retail Revolution: How Wal-Mart Created A Brave New World of Business"This book pushes global value chain research into new territory. Eileen Otis extends our understanding of retailer power by theorizing 'realization labor' and the store's 'internal supply chain.' Her ethnography of Walmart in China reveals how value is made—and contested—on the selling floor. It's a deeply original contribution that offers a rare, humane look at globalization from the shop floor—where the world's biggest company meets China's changing economy." —Gary Gereffi, author of Global Value Chains and Development

Eileen M. Otis is Associate Professor of Sociology at Northeastern University. She is the author of Markets and Bodies (Stanford, 2011).

"Otis is a marvelous ethnographer whose resourceful and daring research illuminates the heretofore hidden world of Walmart's Chinese retail workers and their stores in a fashion no other journalist or scholar has ever attempted. Evocative interviews and the author's own personal observations allow us to follow the corporate commodity chain from loading dock to shelf to shopping bag, all the while keeping a tight focus on the techno-managerial sources of surveillance and oppression, as well as the creative and covert resistance of thousands of cashiers and sales workers. This is an excellent book!" —Nelson Lichtenstein, author of The Retail Revolution: How Wal-Mart Created A Brave New World of Business"This book pushes global value chain research into new territory. Eileen Otis extends our understanding of retailer power by theorizing 'realization labor' and the store's 'internal supply chain.' Her ethnography of Walmart in China reveals how value is made—and contested—on the selling floor. It's a deeply original contribution that offers a rare, humane look at globalization from the shop floor—where the world's biggest company meets China's changing economy." —Gary Gereffi, author of Global Value Chains and Development