Managing Human Behavior in Public and Nonprofit Organizations

Robert B. Denhardt is Professor of Public Administration in the Price School of Public Policy at the University of Southern California. He was previously Regents Professor and Director of the School of Public Affairs at Arizona State University. Dr. Denhardt is a past president of the American Society for Public Administration, a nationwide organization of academics and practitioners in the field of public administration at all levels of government. He is also a member of the prestigious National Academy of Public Administration, the field’s equivalent of the National Academy of Science. He was the 2004 recipient of ASPA’s Dwight Waldo Award, celebrating lifetime achievement in scholarship in public administration.Dr. Denhardt has published a dozen books, including Just Plain Good Management, The Dance of Leadership, The New Public Service, Managing Human Behavior in Public and Nonprofit Organizations, The Pursuit of Significance, In the Shadow of Organization, Theories of Public Organiza­tion, and Public Administration: An Action Orientation. Janet V. Denhardt is the Chester A. Newland Professor of Public Administration in the Price School at the University of Southern California. Dr. Denhardt is a member of the National Academy of Public Administration. She has published seven books, including The New Public Service, The Dance of Leadership, Organizational Behavior, and Street-Level Leadership, as well as numerous articles in such journals as Public Administration Review, Administration & Society, and the Journal of Public Administration Research and Theory. Her teaching and research interests focus on organizational behavior, leadership, and governance.Maria P. Aristigueta is the president of the American Society for Public Administration, the Charles P. Messick Professor of Public Administration, the Associate Director of the School of Public Policy and Administra­tion, and the Senior Policy Fellow in the Institute of Public Administration at the University of Delaware. Her teaching and research interests are primarily in the areas of public sector management and include performance measurement, strategic planning, and organizational behavior. She has published numerous journal articles, book chapters, and books, including Managing for Results in State Government, Managing Human Behavior in Public and Nonprofit Organizations, Managing and Measuring Performance in Public and Nonprofit Organizations: An Integrated Approach, and Organizational Behavior, and she was coeditor of the International Handbook of Practice-Based Performance Management. Her doctorate is from the University of Southern California.

"[Managing Human Behavior] condenses a wide swath of information into easy-to-read pages that students will enjoy. . . [It] covers a breadth of topics that are important and relevant."

• Preface1 Organizational Behavior as a Way of Thinking and ActingThe Roots of Organizational BehaviorMore Recent DevelopmentsDoes Good Management Make a Difference?Themes and Purposes of This Book2 Knowing and Managing YourselfWays of ThinkingWays of ActingAppendix 2.A: Reddin’s Personal Values InventoryAppendix 2.B: Fundamental Interpersonal Relations Orientation—Behavior (FIRO)Appendix 2.C: Career Orientation InventoryAppendix 2.D: Emotional Intelligence3 Fostering Creativity and InnovationWays of ThinkingWays of Acting4 Managing StressWays of ThinkingWays of Acting5 Decision-MakingWays of ThinkingWays of Acting6 Motivation and EngagementWays of ThinkingWays of Acting7 Leadership in Public OrganizationsWays of ThinkingWays of Acting8 Power and Organizational PoliticsWays of ThinkingWays of Acting9 Communicating Effectively With OthersWays of ThinkingWays of Acting10 Working in Groups and TeamsWays of ThinkingWays of Acting11 Managing ConflictWays of ThinkingWays of Acting12 Organizational Culture and ChangeWays of ThinkingWays of Acting13 Representing the Organization “On the Outside”Ways of ThinkingWays of Actin14 Managing Behavior in the Public InterestThe New Public ServiceConclusionReferencesIndexAbout the Authors