Developing Your Communication Skills in Social Work

Doctor Paula Beesley is a Senior Lecturer in Social Work and Academic Practice Lead at Leeds Beckett University, educator, researcher and author. Her teaching interests include critical thinking in communication skills, practice skill development and placement modules. Her research interests focus on pedagogical development. Her doctoral study identified a model of Collaborative Experiential Learning (Beesley, 2023) to support students on practice placement develop knowledge and skills. More recently, she has undertaken pedagogical research exploring the learning experience and environment for students with reasonable adjustments, inclusion of role play in teaching, the experiences of newly qualified social workers, and most recently exploring student poverty.

This book was chosen for Year 1 Social Work students as it provides a clear and practical introduction to essential communication skills. Its accessible language and real-world examples help students connect theory to practice, making it ideal for beginners. The emphasis on reflective practice encourages self-awareness and personal growth, while its alignment with the Year 1 curriculum supports key areas like professional development and interpersonal skills. Overall, it’s a valuable and student-friendly resource for building foundational social work skills.

• Chapter 1: Reflection and Emotional IntelligenceChapter 2: Initial EngagementChapter 3: ListeningChapter 4: ClarificationChapter 5: EmpathyChapter 6: Challenging: Holding Sensitive ConversationsChapter 7: Working with ResistanceChapter 8: Barriers to Effective CommunicationChapter 9: Remote CommunicationChapter 10: Case Recording and AssessmentsChapter 11: Inter-Professional CommunicationChapter 12: Managing Endings