James C. Fisher is associate professor of adult and continuing education at the University of Wisconsin-Milwaukee.Kathleen M. Cole is the author of Leadership and Management of Volunteer Programs: A Guide for Volunteer Administrators, published by Wiley.

• Preface. The Authors. VOLUNTEERS IN THE ORGANIZATION. The Volunteer Administrator as Leader and Manager. Developing the Role of Volunteers in the Organization. Building a Volunteer Staff: A Systematic Approach. Establishing an Organizational Climate That Enhances Motivation, Recognition, and Retention. WORKING EFFECTIVELY WITH VOLUNTEES. Recruiting Volunteers: A Marketing Approach. Training and Development for Volunteers: Keys to Effectiveness. Supervising Volunteers to Strengthen Performance and Retention. Evaluating Volunteer Efforts. Professionalism in Volunteer Administration.