Häftad, Engelska, 1996
Customer Responsive Management
The Flexible Advantage
Av Frank Davis Jr., Karl Manrodt
Del 1 i serien Total Quality Management
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Beskrivning
This book illustrates TQM concepts as they apply to service organizations where a product may or may not be involved. It addresses nine key management areas including cultivating relationships with customers and capacity management.
Produktinformation
- Utgivningsdatum: 1996-12-16
- Mått: 140 x 216 x 21 mm
- Vikt: 499 g
- Format: Häftad
- Språk: Engelska
- Serie: Total Quality Management
- Antal sidor: 286
- Förlag: John Wiley & Sons Inc
- ISBN: 9781557865052
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Mer om författaren
Frank W. Davis. Jr and Karl Manrodt are both Professors of Marketing, Logistics and Transportation, University of Tennessee, Knoxville, USA.
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