Total Quality Management – serie

Visar alla böcker i serien Total Quality Management. Handla med fri frakt och snabb leverans.

3 produkter

1. 

   Perspectives in Total Quality

   Av Michael J. Stahl

   Inbunden, 1999

   719 kr

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   Based on customer responses to corporate change in the quality era, Perspectives in Total Quality offers readers contemporary analysis of how firms should act. The collection consists of 14 original chapters written by leading academics and practitioners in the field. They discuss topics such as …

2. 

   Customer Responsive Management

   The Flexible Advantage

   Av Frank Davis Jr., Karl Manrodt

   Häftad, 1996

   278 kr

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   This book illustrates TQM concepts as they apply to service organizations where a product may or may not be involved. It addresses nine key management areas including cultivating relationships with customers and capacity management.

3. 

   Know Your Customer

   New Approaches to Understanding Customer Value and Satisfaction

   Av Robert B. Woodruff, Sarah F. Gardial

   Häftad, 1996

   424 kr

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   Intended for business students and managers who want to become more customer-oriented, this book focuses on helping managers develop information skills for understanding customers' perceptions of value and satisfaction.