Total Quality Management - Böcker
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3 produkter
3 produkter
682 kr
Skickas inom 7-10 vardagar
Based on customer responses to corporate change in the quality era, Perspectives in Total Quality offers readers contemporary analysis of how firms should act. The collection consists of 14 original chapters written by leading academics and practitioners in the field. They discuss topics such as global competition, ISO 9000, leadership development, customer focus, process management, and culture change. A well-documented, scholarly approach will benefit readers who are seeking to improve their understanding of how customer response is shaping corporations. It will also help readers develop their own insights on how global competition through quality and re-organization can help them compete successfully in the next century.
Del 1 - Total Quality Management
Customer Responsive Management
The Flexible Advantage
Häftad, Engelska, 1996
252 kr
Skickas inom 7-10 vardagar
This book illustrates TQM concepts as they apply to service organizations where a product may or may not be involved. It addresses nine key management areas including cultivating relationships with customers and capacity management.
Know Your Customer
New Approaches to Understanding Customer Value and Satisfaction
Häftad, Engelska, 1996
388 kr
Skickas inom 7-10 vardagar
Intended for business students and managers who want to become more customer-oriented, this book focuses on helping managers develop information skills for understanding customers' perceptions of value and satisfaction.