Frank Davis Jr. – författare
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Del 1 - Total Quality Management
Customer Responsive Management
The Flexible Advantage
Häftad, Engelska, 1996
268 kr
Skickas inom 5-8 vardagar
This book illustrates TQM concepts as they apply to service organizations where a product may or may not be involved. It addresses nine key management areas including cultivating relationships with customers and capacity management.