THAD B. GREEN is a consultant, former college professor, and author of 11 previous books and more than 100 journal articles and research papers. Three of his books have been published by Quorum: Performance and Motivation Strategies for Today's Workforce (1992), Developing and Leading Sales Organization (1998), and Motivation. Beliefs, and Organizational Transformation (1999, with Raymond T. Butkus) Considered by many of the foremost authority on on motivation and performance in the United States, he lists among his many clients such companies as AT&T, Lucent Technologies, Delta Air Lines, and Metropolitan Life Insurance. He is founder and principal of The Belief System Institute, specializing in employee motivation strategies and ways to enhance performance.JAY T. KNIPPEN is Professor of Management, College of Business Administration, University of South Florida, Tampa. Author of more than 80 articles on managing effectively, he has conducted management training programs for more than 30,000 managers, supervisors, and employees.

• PrefaceGetting Along with ManagementIntroductionChoosing to Communicate UpwardUnderstanding ManagersWhat Motivates ManagersEvery Manager Has a StyleManagers and Pet PeevesReading ManagersDealing with Problem ManagersNobody's PerfectResponding to Unfair Performance AppraisalsHow to Get Managers to Stop Checking UpDealing with Information-Hoarding ManagersWorking with Perfectionist ManagersHandling Problems with Two ManagersGiving Positive Reinforcement to ManagersClarifying ExpectationsDealing with Insecure ManagersSurviving Incompetent ManagersOvercoming Intimidating ManagersWhen Managers Won't ChangeAsking ManagersThe Business of Asking ManagersAsking for a RaiseHow to Ask for More Interesting WorkHow to Ask for and Get More ResponsibilityAsking Not to be BypassedAsking to be Managed DifferentlyAsking for Positive ReinforcementDeveloping a Mentoring RelationshipWhen More Resources Are NeededHow to Get FeedbackAsking Not to be OverworkedHelping ManagersHelping Managers Make Better DecisionsGetting Faster DecisionsDealing with Managers Who Decide too FastCommunicating SuccessesCommunicating FailuresResponding to ChangeHow to Receive FeedbackHandling CriticismBeing Late for WorkBeing a Better Team PlayerShowing LoyaltyAccepting Authority and ResponsibilityIf Everything FailsSelected BibliographyIndex

THAD B. GREEN is a consultant, former college professor, and author of 11 previous books and more than 100 journal articles and research papers. Three of his books have been published by Quorum: Performance and Motivation Strategies for Today's Workforce (1992), Developing and Leading Sales Organization (1998), and Motivation. Beliefs, and Organizational Transformation (1999, with Raymond T. Butkus) Considered by many of the foremost authority on on motivation and performance in the United States, he lists among his many clients such companies as AT&T, Lucent Technologies, Delta Air Lines, and Metropolitan Life Insurance. He is founder and principal of The Belief System Institute, specializing in employee motivation strategies and ways to enhance performance.JAY T. KNIPPEN is Professor of Management, College of Business Administration, University of South Florida, Tampa. Author of more than 80 articles on managing effectively, he has conducted management training programs for more than 30,000 managers, supervisors, and employees.

• PrefaceGetting Along with ManagementIntroductionChoosing to Communicate UpwardUnderstanding ManagersWhat Motivates ManagersEvery Manager Has a StyleManagers and Pet PeevesReading ManagersDealing with Problem ManagersNobody's PerfectResponding to Unfair Performance AppraisalsHow to Get Managers to Stop Checking UpDealing with Information-Hoarding ManagersWorking with Perfectionist ManagersHandling Problems with Two ManagersGiving Positive Reinforcement to ManagersClarifying ExpectationsDealing with Insecure ManagersSurviving Incompetent ManagersOvercoming Intimidating ManagersWhen Managers Won't ChangeAsking ManagersThe Business of Asking ManagersAsking for a RaiseHow to Ask for More Interesting WorkHow to Ask for and Get More ResponsibilityAsking Not to be BypassedAsking to be Managed DifferentlyAsking for Positive ReinforcementDeveloping a Mentoring RelationshipWhen More Resources Are NeededHow to Get FeedbackAsking Not to be OverworkedHelping ManagersHelping Managers Make Better DecisionsGetting Faster DecisionsDealing with Managers Who Decide too FastCommunicating SuccessesCommunicating FailuresResponding to ChangeHow to Receive FeedbackHandling CriticismBeing Late for WorkBeing a Better Team PlayerShowing LoyaltyAccepting Authority and ResponsibilityIf Everything FailsSelected BibliographyIndex