JOHN A. O'LOONEY is a Public Service Associate at the Carl Vinson Institute of Government, University of Georgia. He has worked with local and state government officials as an adviser, consultant, and program evaluator, and is director of the Internet Education Project. Among his many publications are three earlier books with Quorum: Economic Development and Environmental Control (1995), Redesigning the Work of Human Services (1996), and Outsourcing State and Local Government Services (1998).

• An Overview of Wired Government Introducing the Wired Concept Electronic Government: Stages and Status Information Technology and Government Business Processes The Challenges of Knowledge Management Knowledge Management: The New Frontier of Information-Enhanced Management Managing the Transformation The Dark Side of Digital Government and Knowledge Management Staffing and Design of Wired Organizations Wired Governments and Wired Cultures Managing the Trade-Off Between Ease of IT Implementation and Performance Benefits Management-Level Policy Development for Wired Government The Network is the Government Wires Across Government Boundaries Wired Governments in the Context of Wired Communities and Economies Appendix: The Technology of Digital Signatures Appendix: The Administrative Infrastructure for Government Electronic Transactions Appendix: Highly Rated State Government E-Commerce Web Applications Index

JOHN A. O'LOONEY is a Public Service Associate at the Carl Vinson Institute of Government, University of Georgia. He has worked with local and state government officials as an adviser, consultant, and program evaluator, and is director of the Internet Education Project. Among his many publications are three earlier books with Quorum: Economic Development and Environmental Control (1995), Redesigning the Work of Human Services (1996), and Outsourcing State and Local Government Services (1998).

• An Overview of Wired Government Introducing the Wired Concept Electronic Government: Stages and Status Information Technology and Government Business Processes The Challenges of Knowledge Management Knowledge Management: The New Frontier of Information-Enhanced Management Managing the Transformation The Dark Side of Digital Government and Knowledge Management Staffing and Design of Wired Organizations Wired Governments and Wired Cultures Managing the Trade-Off Between Ease of IT Implementation and Performance Benefits Management-Level Policy Development for Wired Government The Network is the Government Wires Across Government Boundaries Wired Governments in the Context of Wired Communities and Economies Appendix: The Technology of Digital Signatures Appendix: The Administrative Infrastructure for Government Electronic Transactions Appendix: Highly Rated State Government E-Commerce Web Applications Index

JOHN A. O'LOONEY is a Public Service Associate at the Carl Vinson Institute of Government, University of Georgia. He has worked with local and state government officials as an adviser, consultant, and program evaluator, and is director of the Internet Education Project. Among his many publications are three earlier books with Quorum: Economic Development and Environmental Control (1995), Redesigning the Work of Human Services (1996), and Outsourcing State and Local Government Services (1998).

• An Overview of Wired Government Introducing the Wired Concept Electronic Government: Stages and Status Information Technology and Government Business Processes The Challenges of Knowledge Management Knowledge Management: The New Frontier of Information-Enhanced Management Managing the Transformation The Dark Side of Digital Government and Knowledge Management Staffing and Design of Wired Organizations Wired Governments and Wired Cultures Managing the Trade-Off Between Ease of IT Implementation and Performance Benefits Management-Level Policy Development for Wired Government The Network is the Government Wires Across Government Boundaries Wired Governments in the Context of Wired Communities and Economies Appendix: The Technology of Digital Signatures Appendix: The Administrative Infrastructure for Government Electronic Transactions Appendix: Highly Rated State Government E-Commerce Web Applications Index