Over the past decade, Lean methods and tools have helpedmanufacturing organizations improve their productivity levelssignificantly by focusing on data, systematic elimination ofwaste, and improvement of flow. Today many nonmanufacturingorganizations are applying the powerful process improvementmethods and tools employed with Lean techniques.This book illustrates Lean methods and tools applicationsapplied to a full range of sales organizations and processes. Bydiscussing these tools in various sales environments, sales teamleaders can begin to understand how these methods and toolscan be applied in their organizations. Through a unique and easyreading story of a frustrated sales team leader discovering thepower of these tools, the authors present a compelling argumentto begin using Lean in sales organizations; and illustrate the discovery,application, and transformation of sales processes. It''sthe perfect book for sales managers, sales team leaders, andbusiness education students.
