Individual, Relational, and Contextual Dynamics of Emotions

Laura Petitta is an Associate Professor of Work andOrganizational Psychology at the Faculty of Medicine and Psychology of theSapienza University of Rome, Italy, and Professor of Training and OrganizationDevelopment. She has published in journals including Work & Stress, SafetyScience, Stress & Health, Accident Analysis and Prevention, European Psychologist, the Journal of Business Ethics, the Organization Management Journal, and GroupDynamics.Charmine E. J. Härtel is Professor and Chair of HRM, OD, andOccupational Health Psychology for The University of Queensland Business Schoolin Brisbane, Australia. Her work appears in over 200 publications, including the Academyof Management Review, the Journal of Applied Psychology, Leadership Quarterly,Human Relations, and the Journal of Management.Neal M. Ashkanasy is a Professor of Management at the UQBusiness School at the University of Queensland in Australia. His research hasbeen published in leading journals, including the Academy of Management Journal andReview, the Journal of Organizational Behavior, and the Journal of AppliedPsychology.Wilfred J. Zerbe is a Professor of Organizational Behaviour andformer Dean of the Faculty of Business Administration at the Memorial University ofNewfoundland, Canada. His publications have appeared in books and journals including theAcademy of Management Review, Industrial and Labour Relations Review, CanadianJournal of Administrative Sciences, the Journal of Business Research, the Journal ofPsychology, the Journal of Services Marketing, and the Journal of Research in HigherEducation.

Scholars of organizational behavior, management, and other areas of business address the complexity of emotional forces interacting with physiological, cognitive, and contextual factors in shaping organizational behavior at different levels of organizational functioning consistent with the Ashkanasy multi-level model of emotions in organizations. Looking in turn at individual, relational, and contextual dynamics of emotions, they consider such topics as temporal patterns of pleasant and unpleasant affect following uncertain decision-making, the role of implicit leadership theory in employees' perceptions of abusive supervision, the impact of resonance and dissonance on effective physician-patient communication, facilitating positive emotions for greater creativity and innovation, and workplace fear: a phenomenological exploration of the experiences of human service workers.

• Introduction: Individual, Relational, and Contextual dynamics of Emotions; Laura Petitta, Charmine E. J. Härtel, Neal M. Ashkanasy, and Wilfred J. Zerbe PART 1: INDIVIDUAL DYNAMICS OF EMOTIONS Chapter 1: Temporal Patterns of Pleasant and Unpleasant Affect following Uncertain Decision-Making; Yan Li and Neal M. Ashkanasy  Chapter 2: Can Brains Manage? The Brain, Emotion and Cognition in Organizations; Mark P. Healey, Gerard P. Hodgkinson, and Sebastiano Massaro  Chapter 3: The Cognitive, Emotional, and Behavioral Qualities Required for Leadership Assessment and Development in the New World of Work; Marianne Roux and Charmine E. J. Härtel Chapter 4: Emotional Dynamics at the Relational Level of Self: The Case of Healthcare Hybrid Professionals; Phatcharasiri Ratcharak, Dimitrios Spyridonidis and Bernd Vogel PART 2: RELATIONAL DYNAMICS OF EMOTIONS  Chapter 5: Interpersonal Emotion Regulation in the Work of Financial Traders; Shalini Vohra Chapter 6: The Role of Implicit Leadership Theory in Employees’ Perceptions of Abusive Supervision; Hieu Nguyen, Neal M. Ashkanasy, Yiqiong Li and Stacey L. Parker Chapter 7: The Impact of Resonance and Dissonance on Effective Physician-Patient Communication; Loren R. Dyck Chapter 8: Emotions and Virtual Teams in Cross-Border Acquisitions; Melanie Hassett, Riikka Harikkala-Laihinen, Johanna Raitis and Niina Nummela Chapter 9: Workgroup Emotional Climate is Predicted by Ratings of Servant Leadership Behavior and Predicts Team Members' Self-Rated Psychological Capital and Occupational Stress; Anna Kreminska, Joel Lim and Charmine E. J. Härtel Chapter 10: Becoming Peripheral: An Emotional Process Model of How Friendship Deterioration Influences Employee Engagement; Shimul Melwani and Payal Sharma PART 3: CONTEXTUAL DYNAMICS OF EMOTIONS  Chapter 11: Emotional Contagion in Organizations: Cross-Cultural Perspectives; Elaine Hatfield, Victoria Narine, and Richard L. Rapson  Chapter 12: Facilitating Positive Emotions for Greater Creativity and Innovation; Sue Langley  Chapter 13: Workplace Fear: A Phenomenological Exploration of the Experiences of Human Service Workers; Marilena Antoniadou, Peter John Sandiford, Gill Wright and Linda P. Alker