Designing and Tracking Knowledge Management Metrics

Alexeis Garcia-Perez is an Associate Professor at Coventry University Business School (UK) and a Visiting Research Scholar at Georgetown University (USA). Farah Gheriss is an IT Innovation Lead at the International Monetary Fund. She leads the Information and Organizational Access Group, working to apply best practices to help operationalize the IMG's knowledge management strategy. Denise Bedford, PhD, is faculty at Georgetown University, a Visiting Scholar at University of Coventry, and Distinguished Practitioner, U.S. Department of State.

• Part I: Metrics as a Decision-Making Tool 1. Metrics in Business and Knowledge Management 2. Decision-Making Models and Factors 3. Decision Processes and Methods 4. Whole Organization Metrics Strategy Part II: Building the Organization's Capacity for Knowledge Management Metrics 5. Knowledge Management Metrics Architecture and Infrastructure 6. Metrics for Knowledge in the Business Process 7. Metrics for Knowledge Management Capabilities 8. Metrics for Knowledge Capital Assets Part III: Measurement Methods and Sources 9. Measurement, Reliability, and Validity 10. Sources of Evidence for Your Metrics Part IV: Implementing the Measurement Strategy 11. Engaging Around Metrics 12. Governance - Sustaining the Metrics Strategy  Appendix: Developing a Knowledge Metrics Strategy - A Project Plan