Research Agenda for Service Innovation

Edited by Faïz Gallouj and Faridah Djellal, Professors of Economics and members of CLERSE-CNRS, University of Lille, France

'This book makes an important contribution that will be most useful to scholars, students and practitioners. It provides a well structured and comprehensive framework of the basic tools that are indispensable to understand the dynamics of innovation in the knowledge intensive service industries that are at the core of advanced economies.'--Cristiano Antonelli, University of Turin and Fellow of the Collegio Carlo Alberto, Italy'Service innovation is now recognised as a critical phenomenon in contemporary economies. The distinguished contributors to this collection highlight major themes in the research literature that has sought to explicate this multifaceted topic, bring fresh perspectives to bear on complex and often contentious issues, and identify important approaches for future study and practice.I strongly recommend this timely and provocative book!'--Ian Miles, University of Manchester, UK'This book represents an important initiative in the refocusing of innovation toward the very heart, though often ignored aspect, of value creation - service. It brings together some of the best thinkers in the service-innovation intersection to address the challenges and issues related to this essential refocusing process. I highly recommend it.'--Stephen L. Vargo, University of Hawai'i, USA

• Contents:1. Fifteen challenges for service innovation studiesFaridah Djellal and Faïz Gallouj 2. Services, service innovation and the ecological challengeFaridah Djellal and Faïz Gallouj 3. Service innovation and social innovationMarja Toivonen4. Service innovation in developing economiesLuis Rubalcaba, Héctor Lagunes and Javier Reynoso 5. An ecosystem perspective on service innovationBo Edvardsson and Bård Tronvoll and Lars Wittel6. Innovation and smart service systemsPaul P. Maglio and Chiehyeon Lim7. Service innovation: towards a religious trajectoryCamal Gallouj 8. Digital servitization in manufacturing as a new stream of research: a review and a further research agendaTheoni Paschou, Federico Adrodegari, Marco Perona and Nicol Saccani9. New Perspectives in Public service innovationAnnaflavia Bianchi, Giovanni Marin and Antonello Zanfei Index