Allam Hamdan is a Full Professor and Dean of the College of Business and Finance at Ahlia University, Manama, Bahrain. His leadership of the College of Business and Finance revolves around setting and achieving milestones for the College, in line with the College’s Vision and Mission, with a view to achieving ever higher international business education standards.

• Chapter 1. The Impact of Innovation Marketing Elements on Consumer Loyalty: A Case Study for the First Engineer Company for Technology Solutions–State of Qatar; Mustafa S. Al-Shaikh, Mohammad T. Abu Al Wafa, Mohammad Kanan, Khaled Tawfeq Al Assaf, and Ali Ratib AlawamrehChapter 2. Social Media and its impact on Purchasing Decision for Residential Property: Empirical Study on Apartments on City of Zarqa – Jordan; Mustafa S. Al-Shaikh, Wael Alsarawi, Khaled Alzeaideen, Ruaa Binsaddig, and Ali Ratib Alawamreh Chapter 3. The Impact of Relationship Marketing on the Customer Loyalty: Empirical Study; Mustafa S. Al-Shaikh, Abdelhamid Deeb, Mohammad Kanan, Hazem Khaled Shehadeh, and Ali Ratib Alawamreh Chapter 4. The Impact of Healthcare Organization Accommodation on Healthqual: A Study on Patient Satisfaction and Service Quality; Reda S.M. Al-Mawadieh, Saja Zakaria Al-Rawash, Khaled Aldheisat, Mohammad Kanan, Mohammad Ahmad Al-Zu'bi, and Amer Omar Abu Salem Chapter 5. The Impact of the Psychological Contract on Institutional Performance: A Case Study of the Social Security Institution in Jordan; Eman Mohammad Al-Taharwah, Hazem Khaled Shehadeh, and Ruaa Binsaddig Chapter 6. The impact of (SCAT)on improving the (FP) of (ICLASE); Husni K. Al-Shattarat, Qusai Isam Hasan Abu Fara, and Ruaa BinsaddigChapter 7. E-Governance Practices by Deans in Jordanian Educational Sciences Faculties: Perspectives of Administrators, Teachers, and Department Heads; Abdessalam Aljaafreh, Reda S.M. Al-Mawadieh, Abdul Rahim El-Sharif, Mohammad Kanan, and Mohammad Ahmad Al-Zu’biChapter 8. The Mediating Role of Satisfaction in the Relationship Between the Image and Customers' Loyalty of National Fruit Juice Company-Jordan (A Field Study); Mustafa S. Al-Shaikh, Emad Qabalan, Mohammad Kanan, and Ali Ratib Alawamreh Chapter 9. Nearpod platform for Promoting Childhood teachers Achievements in Jordan: (UTAUT) Perspective; Ali Ratib Alawamreh, Hesham Alomyan, Mahmoud Jamil Alsalti, Jafer Ahmad Al Salaheen, Abdallah Mishael Obeidat, Hassan Najib Rawash, Mohammad Kanan, and Mustafa S. Al-Shaikh Chapter 10. Obstacles in the way of understanding and deepening the Quality assurance culture from the point view of the Jordanian Journalistic Community; Nisreen Riad Abdallah Chapter 11. Assessment and Optimization of the pre-analytical phase of biological tests in the Biochemistry laboratory at the Charles Nicolle Hospital of Tunis; Kahena Bouzid, Zaineb Ghanmi, Khaled Lajmi, Ahlem Bartkiz, and Amira Ben Sassi Chapter 12. The Impact of Digital Transformation in Vocational Education; Fouz Abuzaid and Anas Alshaheen Chapter 13. The Quality of E-Learning at Palestine Technical University - Kadoorie from Students' Point of View; Reema Wajeeh Daraghma and Khitam Ibraheem Hamarsheh Chapter 14. The Role of Educational Platforms in Improving the Quality of Education Among Secondary School Students in Jordan; Abeer Mahmmoud AL.Raggad, Ali Ratib Alawamreh, Kholod Naser Olimat, Abdallah Mishael Obeidat, Ahmad Tawfig Al-Radaideh, Mohammad Kanan, Nihad Ratib Abd Alrahman Al Awamrah, and Mustafa S. Al-Shaikh Chapter 15. The Degree of Proficiency of Students in the Arabic Language Program at the World Islamic Sciences and Education University in Terms of Learning Outcomes, Based on their Perspective; Mohammad Abdelrahman Hasan AlHejoj, Fatimah Mohammad AlHejoj, Hoda AlEslam Mohammad AlHejoj, Khaled Aldheisat, Reda S.M. Al-Mawadieh, Ruaa Binsaddig, and Amer Omar Abu Salem Chapter 16. Flowing minds: The impact of Social Media on the Cognitive Abilities of Graduate Students; Abdullah krieam AL-qudah, Ali Ratib Alawamreh, Ali alkhdour, Abdallah Mishael Obeidat, Jafer Ahmad Al Salaheen, Ruaa Binsaddig, May mohadat, and Mustafa S. Al-Shaikh Chapter 17. The Effectiveness of Problem-Based Learning (PBL) with Distance E-Learning (DEL) on Higher Education Students’ 21st Century Skills (Cs21) and Achievement; Mohammad Saleem Al-Zboon, Reda S.M. Al-Mawadieh, Ashraf Fouad Kan'an, Mamon Saleem Alzboun, and Mohammad Kanan Chapter 18. Teacher’s Occupational Well-Being for Improving Quality of Instruction; Ali Ratib Alawamreh, Samia Musleh, Basheer A Alalwan, Nayel Musallam Ramadnah, Abdallah Mishael Obeidat, May Mohadat, Mohammad Kanan, and Mustafa S. Al-Shaikh Chapter 19. The Effect of Cybersecurity usage on the Jordanian Higher Education institutions; Nidal Al-Ramahi, Mahmoud Odeh, Reda S.M. Al-Mawadieh, and Mohammad Kanan Chapter 20. Quality of the Technical and Vocational Education In Jordan from the Perspective of Vocational Education (VE) teachers In Jordanian Public Schools; Sameer Aowad Kassab Shdaifat, Majdi Adheisat, and Nidal Aowad Kassab Shdaifat Chapter 21. The Future of Learning: High-Quality E-Learning as a Catalyst for Change; Imane EL Imadi and Khalil Al Qatawneh Chapter 22. Revolutionizing University Rankings: A Multidimensional Framework Incorporating New Indicators for True Excellence - A Comparative Study; Shirin Abdallah Alimour, Ibtehal Mahmoud Aburezeq, and Sara Zakaeia Alrawash Chapter 23. Online Learning Vs. Face-to-Face Learning Post-COVID-19 Pandemic: Students’ Perspective in a UAE University; Fawzi Dweikat, Ibtehal Mahmoud Aburezeq, and Rola F. Abdallah

Allam Hamdan is a Full Professor and Dean of the College of Business and Finance at Ahlia University, Manama, Bahrain. His leadership of the College of Business and Finance revolves around setting and achieving milestones for the College, in line with the College’s Vision and Mission, with a view to achieving ever higher international business education standards.

• Chapter 1. The Impact of Innovation Marketing Elements on Consumer Loyalty: A Case Study for the First Engineer Company for Technology Solutions–State of Qatar; Mustafa S. Al-Shaikh, Mohammad T. Abu Al Wafa, Mohammad Kanan, Khaled Tawfeq Al Assaf, and Ali Ratib AlawamrehChapter 2. Social Media and its impact on Purchasing Decision for Residential Property: Empirical Study on Apartments on City of Zarqa – Jordan; Mustafa S. Al-Shaikh, Wael Alsarawi, Khaled Alzeaideen, Ruaa Binsaddig, and Ali Ratib Alawamreh Chapter 3. The Impact of Relationship Marketing on the Customer Loyalty: Empirical Study; Mustafa S. Al-Shaikh, Abdelhamid Deeb, Mohammad Kanan, Hazem Khaled Shehadeh, and Ali Ratib Alawamreh Chapter 4. The Impact of Healthcare Organization Accommodation on Healthqual: A Study on Patient Satisfaction and Service Quality; Reda S.M. Al-Mawadieh, Saja Zakaria Al-Rawash, Khaled Aldheisat, Mohammad Kanan, Mohammad Ahmad Al-Zu'bi, and Amer Omar Abu Salem Chapter 5. The Impact of the Psychological Contract on Institutional Performance: A Case Study of the Social Security Institution in Jordan; Eman Mohammad Al-Taharwah, Hazem Khaled Shehadeh, and Ruaa Binsaddig Chapter 6. The impact of (SCAT)on improving the (FP) of (ICLASE); Husni K. Al-Shattarat, Qusai Isam Hasan Abu Fara, and Ruaa BinsaddigChapter 7. E-Governance Practices by Deans in Jordanian Educational Sciences Faculties: Perspectives of Administrators, Teachers, and Department Heads; Abdessalam Aljaafreh, Reda S.M. Al-Mawadieh, Abdul Rahim El-Sharif, Mohammad Kanan, and Mohammad Ahmad Al-Zu’biChapter 8. The Mediating Role of Satisfaction in the Relationship Between the Image and Customers' Loyalty of National Fruit Juice Company-Jordan (A Field Study); Mustafa S. Al-Shaikh, Emad Qabalan, Mohammad Kanan, and Ali Ratib Alawamreh Chapter 9. Nearpod platform for Promoting Childhood teachers Achievements in Jordan: (UTAUT) Perspective; Ali Ratib Alawamreh, Hesham Alomyan, Mahmoud Jamil Alsalti, Jafer Ahmad Al Salaheen, Abdallah Mishael Obeidat, Hassan Najib Rawash, Mohammad Kanan, and Mustafa S. Al-Shaikh Chapter 10. Obstacles in the way of understanding and deepening the Quality assurance culture from the point view of the Jordanian Journalistic Community; Nisreen Riad Abdallah Chapter 11. Assessment and Optimization of the pre-analytical phase of biological tests in the Biochemistry laboratory at the Charles Nicolle Hospital of Tunis; Kahena Bouzid, Zaineb Ghanmi, Khaled Lajmi, Ahlem Bartkiz, and Amira Ben Sassi Chapter 12. The Impact of Digital Transformation in Vocational Education; Fouz Abuzaid and Anas Alshaheen Chapter 13. The Quality of E-Learning at Palestine Technical University - Kadoorie from Students' Point of View; Reema Wajeeh Daraghma and Khitam Ibraheem Hamarsheh Chapter 14. The Role of Educational Platforms in Improving the Quality of Education Among Secondary School Students in Jordan; Abeer Mahmmoud AL.Raggad, Ali Ratib Alawamreh, Kholod Naser Olimat, Abdallah Mishael Obeidat, Ahmad Tawfig Al-Radaideh, Mohammad Kanan, Nihad Ratib Abd Alrahman Al Awamrah, and Mustafa S. Al-Shaikh Chapter 15. The Degree of Proficiency of Students in the Arabic Language Program at the World Islamic Sciences and Education University in Terms of Learning Outcomes, Based on their Perspective; Mohammad Abdelrahman Hasan AlHejoj, Fatimah Mohammad AlHejoj, Hoda AlEslam Mohammad AlHejoj, Khaled Aldheisat, Reda S.M. Al-Mawadieh, Ruaa Binsaddig, and Amer Omar Abu Salem Chapter 16. Flowing minds: The impact of Social Media on the Cognitive Abilities of Graduate Students; Abdullah krieam AL-qudah, Ali Ratib Alawamreh, Ali alkhdour, Abdallah Mishael Obeidat, Jafer Ahmad Al Salaheen, Ruaa Binsaddig, May mohadat, and Mustafa S. Al-Shaikh Chapter 17. The Effectiveness of Problem-Based Learning (PBL) with Distance E-Learning (DEL) on Higher Education Students’ 21st Century Skills (Cs21) and Achievement; Mohammad Saleem Al-Zboon, Reda S.M. Al-Mawadieh, Ashraf Fouad Kan'an, Mamon Saleem Alzboun, and Mohammad Kanan Chapter 18. Teacher’s Occupational Well-Being for Improving Quality of Instruction; Ali Ratib Alawamreh, Samia Musleh, Basheer A Alalwan, Nayel Musallam Ramadnah, Abdallah Mishael Obeidat, May Mohadat, Mohammad Kanan, and Mustafa S. Al-Shaikh Chapter 19. The Effect of Cybersecurity usage on the Jordanian Higher Education institutions; Nidal Al-Ramahi, Mahmoud Odeh, Reda S.M. Al-Mawadieh, and Mohammad Kanan Chapter 20. Quality of the Technical and Vocational Education In Jordan from the Perspective of Vocational Education (VE) teachers In Jordanian Public Schools; Sameer Aowad Kassab Shdaifat, Majdi Adheisat, and Nidal Aowad Kassab Shdaifat Chapter 21. The Future of Learning: High-Quality E-Learning as a Catalyst for Change; Imane EL Imadi and Khalil Al Qatawneh Chapter 22. Revolutionizing University Rankings: A Multidimensional Framework Incorporating New Indicators for True Excellence - A Comparative Study; Shirin Abdallah Alimour, Ibtehal Mahmoud Aburezeq, and Sara Zakaeia Alrawash Chapter 23. Online Learning Vs. Face-to-Face Learning Post-COVID-19 Pandemic: Students’ Perspective in a UAE University; Fawzi Dweikat, Ibtehal Mahmoud Aburezeq, and Rola F. Abdallah

Allam Hamdan is a Full Professor and Dean of the College of Business and Finance at Ahlia University, Manama, Bahrain. His leadership of the College of Business and Finance revolves around setting and achieving milestones for the College, in line with the College’s Vision and Mission, with a view to achieving ever higher international business education standards.

• Chapter 1. The Impact of Innovation Marketing Elements on Consumer Loyalty: A Case Study for the First Engineer Company for Technology Solutions–State of Qatar; Mustafa S. Al-Shaikh, Mohammad T. Abu Al Wafa, Mohammad Kanan, Khaled Tawfeq Al Assaf, and Ali Ratib AlawamrehChapter 2. Social Media and its impact on Purchasing Decision for Residential Property: Empirical Study on Apartments on City of Zarqa – Jordan; Mustafa S. Al-Shaikh, Wael Alsarawi, Khaled Alzeaideen, Ruaa Binsaddig, and Ali Ratib Alawamreh Chapter 3. The Impact of Relationship Marketing on the Customer Loyalty: Empirical Study; Mustafa S. Al-Shaikh, Abdelhamid Deeb, Mohammad Kanan, Hazem Khaled Shehadeh, and Ali Ratib Alawamreh Chapter 4. The Impact of Healthcare Organization Accommodation on Healthqual: A Study on Patient Satisfaction and Service Quality; Reda S.M. Al-Mawadieh, Saja Zakaria Al-Rawash, Khaled Aldheisat, Mohammad Kanan, Mohammad Ahmad Al-Zu'bi, and Amer Omar Abu Salem Chapter 5. The Impact of the Psychological Contract on Institutional Performance: A Case Study of the Social Security Institution in Jordan; Eman Mohammad Al-Taharwah, Hazem Khaled Shehadeh, and Ruaa Binsaddig Chapter 6. The impact of (SCAT)on improving the (FP) of (ICLASE); Husni K. Al-Shattarat, Qusai Isam Hasan Abu Fara, and Ruaa BinsaddigChapter 7. E-Governance Practices by Deans in Jordanian Educational Sciences Faculties: Perspectives of Administrators, Teachers, and Department Heads; Abdessalam Aljaafreh, Reda S.M. Al-Mawadieh, Abdul Rahim El-Sharif, Mohammad Kanan, and Mohammad Ahmad Al-Zu’biChapter 8. The Mediating Role of Satisfaction in the Relationship Between the Image and Customers' Loyalty of National Fruit Juice Company-Jordan (A Field Study); Mustafa S. Al-Shaikh, Emad Qabalan, Mohammad Kanan, and Ali Ratib Alawamreh Chapter 9. Nearpod platform for Promoting Childhood teachers Achievements in Jordan: (UTAUT) Perspective; Ali Ratib Alawamreh, Hesham Alomyan, Mahmoud Jamil Alsalti, Jafer Ahmad Al Salaheen, Abdallah Mishael Obeidat, Hassan Najib Rawash, Mohammad Kanan, and Mustafa S. Al-Shaikh Chapter 10. Obstacles in the way of understanding and deepening the Quality assurance culture from the point view of the Jordanian Journalistic Community; Nisreen Riad Abdallah Chapter 11. Assessment and Optimization of the pre-analytical phase of biological tests in the Biochemistry laboratory at the Charles Nicolle Hospital of Tunis; Kahena Bouzid, Zaineb Ghanmi, Khaled Lajmi, Ahlem Bartkiz, and Amira Ben Sassi Chapter 12. The Impact of Digital Transformation in Vocational Education; Fouz Abuzaid and Anas Alshaheen Chapter 13. The Quality of E-Learning at Palestine Technical University - Kadoorie from Students' Point of View; Reema Wajeeh Daraghma and Khitam Ibraheem Hamarsheh Chapter 14. The Role of Educational Platforms in Improving the Quality of Education Among Secondary School Students in Jordan; Abeer Mahmmoud AL.Raggad, Ali Ratib Alawamreh, Kholod Naser Olimat, Abdallah Mishael Obeidat, Ahmad Tawfig Al-Radaideh, Mohammad Kanan, Nihad Ratib Abd Alrahman Al Awamrah, and Mustafa S. Al-Shaikh Chapter 15. The Degree of Proficiency of Students in the Arabic Language Program at the World Islamic Sciences and Education University in Terms of Learning Outcomes, Based on their Perspective; Mohammad Abdelrahman Hasan AlHejoj, Fatimah Mohammad AlHejoj, Hoda AlEslam Mohammad AlHejoj, Khaled Aldheisat, Reda S.M. Al-Mawadieh, Ruaa Binsaddig, and Amer Omar Abu Salem Chapter 16. Flowing minds: The impact of Social Media on the Cognitive Abilities of Graduate Students; Abdullah krieam AL-qudah, Ali Ratib Alawamreh, Ali alkhdour, Abdallah Mishael Obeidat, Jafer Ahmad Al Salaheen, Ruaa Binsaddig, May mohadat, and Mustafa S. Al-Shaikh Chapter 17. The Effectiveness of Problem-Based Learning (PBL) with Distance E-Learning (DEL) on Higher Education Students’ 21st Century Skills (Cs21) and Achievement; Mohammad Saleem Al-Zboon, Reda S.M. Al-Mawadieh, Ashraf Fouad Kan'an, Mamon Saleem Alzboun, and Mohammad Kanan Chapter 18. Teacher’s Occupational Well-Being for Improving Quality of Instruction; Ali Ratib Alawamreh, Samia Musleh, Basheer A Alalwan, Nayel Musallam Ramadnah, Abdallah Mishael Obeidat, May Mohadat, Mohammad Kanan, and Mustafa S. Al-Shaikh Chapter 19. The Effect of Cybersecurity usage on the Jordanian Higher Education institutions; Nidal Al-Ramahi, Mahmoud Odeh, Reda S.M. Al-Mawadieh, and Mohammad Kanan Chapter 20. Quality of the Technical and Vocational Education In Jordan from the Perspective of Vocational Education (VE) teachers In Jordanian Public Schools; Sameer Aowad Kassab Shdaifat, Majdi Adheisat, and Nidal Aowad Kassab Shdaifat Chapter 21. The Future of Learning: High-Quality E-Learning as a Catalyst for Change; Imane EL Imadi and Khalil Al Qatawneh Chapter 22. Revolutionizing University Rankings: A Multidimensional Framework Incorporating New Indicators for True Excellence - A Comparative Study; Shirin Abdallah Alimour, Ibtehal Mahmoud Aburezeq, and Sara Zakaeia Alrawash Chapter 23. Online Learning Vs. Face-to-Face Learning Post-COVID-19 Pandemic: Students’ Perspective in a UAE University; Fawzi Dweikat, Ibtehal Mahmoud Aburezeq, and Rola F. Abdallah