Water quality management has many dimensions including operations support, laboratory management, project planning, data management, research, technological applications, staff development, customer satisfaction, budget management, technological advancements and regulatory compliance. Water utilities have developed pragmatic organizational and strategic methods to manage these responsibilities, and their water quality managers have acquired substantial related expertise. This experience can be used by other water utilities seeking to improve their water quality management performance. Originally published by AwwaRF for its subscribers in 2004.