As a social worker, author Heather Lyon worked with children and families for several years before deciding on a career change. Having always wanted to own and run her own coffee shop, she opened for business in 2001. She now has a thriving business with 120 seats and always a queue of customers waiting to fill them.

'A must-have guide for anyone thinking of starting their own coffee establishment.' Hospitality Business.

• Acknowledgements; Preface; Chapter 1. Getting started; Chapter 2. Choosing your shop unit; Chapter 3. Getting advice; Chapter 4. Creating your own coffee shop; Chapter 5. Devising your menu; Chapter 6. Purchasing & leasing the correct equipment; Chapter 7. Choosing your suppliers; Chapter 8. Employing staff; Chapter 9. Training your staff; Chapter 10. Complying with health, safety and hygiene laws; Chapter 11. How to increase your business; Chaper 12. Popular coffee shop recipes; Chapter 13. The 12 skills you need to run a successful coffee shop; Appendix 1; Appendix 2; Appendix 3; Appendix 4; Appendix 5; Appendix 6; Appendix 7; Index.

As a social worker, author Heather Lyon worked with children and families for several years before deciding on a career change. Having always wanted to own and run her own coffee shop, she opened for business in 2001. She now has a thriving business with 120 seats and always a queue of customers waiting to fill them.

'A must-have guide for anyone thinking of starting their own coffee establishment.' Hospitality Business.

• Acknowledgements; Preface; Chapter 1. Getting started; Chapter 2. Choosing your shop unit; Chapter 3. Getting advice; Chapter 4. Creating your own coffee shop; Chapter 5. Devising your menu; Chapter 6. Purchasing & leasing the correct equipment; Chapter 7. Choosing your suppliers; Chapter 8. Employing staff; Chapter 9. Training your staff; Chapter 10. Complying with health, safety and hygiene laws; Chapter 11. How to increase your business; Chaper 12. Popular coffee shop recipes; Chapter 13. The 12 skills you need to run a successful coffee shop; Appendix 1; Appendix 2; Appendix 3; Appendix 4; Appendix 5; Appendix 6; Appendix 7; Index.

As a social worker, author Heather Lyon worked with children and families for several years before deciding on a career change. Having always wanted to own and run her own coffee shop, she opened for business in 2001. She now has a thriving business with 120 seats and always a queue of customers waiting to fill them.

'A must-have guide for anyone thinking of starting their own coffee establishment.' Hospitality Business.

• Acknowledgements; Preface; Chapter 1. Getting started; Chapter 2. Choosing your shop unit; Chapter 3. Getting advice; Chapter 4. Creating your own coffee shop; Chapter 5. Devising your menu; Chapter 6. Purchasing & leasing the correct equipment; Chapter 7. Choosing your suppliers; Chapter 8. Employing staff; Chapter 9. Training your staff; Chapter 10. Complying with health, safety and hygiene laws; Chapter 11. How to increase your business; Chaper 12. Popular coffee shop recipes; Chapter 13. The 12 skills you need to run a successful coffee shop; Appendix 1; Appendix 2; Appendix 3; Appendix 4; Appendix 5; Appendix 6; Appendix 7; Index.