Modernising social work

John Harris is a Professor in the School of Health and Social Studies at the University of Warwick. He previously worked for many years as a social worker and a manager in social services. His teaching and research interests include managerialism, citizenship and the history of social work and he has published widely.Vicky White is an Associate Professor in the School of Health and Social Studies at the University of Warwick. She was previously a social worker in field and residential settings in the statutory sector and has explored developments in practice in a number of publications.

"Harris and White have edited an impressive collection of papers which address social work and the modernization agenda.......The texts should be regarded as timely and important reading for all students of social work and social policy". David Denney in Social Policy and Administration

• Introduction: modernising social work ~ John Harris and Vicky White; Part one: Modernisation and managerialism: Performance management in modernised social work~ John Harris and Peter Unwin; This is the modern world! Working in a social services contact centre ~ Nigel Coleman; Modernisation and the role of agency social workers ~ Peter Unwin; Part two: Modernisation and service users: Customer-citizenship in modernised social work ~ John Harris; Modernising children's services: partnership and participation in policy and practice ~ Katrin Bain; Modernisation and the delivery of user-centred services ~ Denise Tanner; Part three: Modernisation and professional practice: Quiet challenges? Professional practice in modernised social work ~ Vicky White; Managing to be professional? Team managers and practitioners in modernised social work ~ Tony Evans; Afterword: Intensification, individualisation, inconvenience, interpellation ~ John Harris and Vicky White