Personalising public services

Understanding the personalisation narrative

AvCatherine Needham

Häftad, Engelska, 2011

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Beskrivning

Personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - is increasingly seen as the future of the welfare state. This book focuses on how personalisation evolved as a policy narrative and has mobilised such wide-ranging political support. It will be a valuable resource for undergraduate and postgraduate students in public policy and social policy and for researchers and practitioners working in related fields.

Produktinformation

Utgivningsdatum:2011-07-27
Mått:156 x 234 x 12 mm
Vikt:340 g
Format:Häftad
Språk:Engelska
Antal sidor:216
Förlag:Bristol University Press
ISBN:9781847427595

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Mer om författaren

Catherine Needham is Senior Lecturer in the School of Politics and International Relations at Queen Mary, University of London. She has written extensively on public service reform.

Recensioner i media

"Catherine Needham's thoughtful and nuanced analysis of personalisation makes this essential reading for students of social policy. This accessible and scholarly book also makes a major contribution to the policy analysis literature." Marian Barnes, University of Brighton

Innehållsförteckning

Personalisation as narrative; Paternalism, consumerism and personalisation; Personalised public services; Policy translation: how personalisation spreads; Commissioning personalised services; Personalising the front-line; Personalisation, citizenship and the state; Conclusion.