Edited by Faïz Gallouj and Faridah Djellal, Professors of Economics and members of CLERSE-CNRS, University of Lille, France

‘This book represents a significant step towards dealing with the lacuna constituted by the inadequacy of the literature on the services. And, as such, it approaches its task from a variety of directions.’

• Contents:ForewordWilliam J. BaumolIntroduction: Filling the Innovation Gap in the Service Economy – A Multidisciplinary PerspectiveFaïz Gallouj and Faridah DjellalPART I: SERVICES AND INNOVATION: CONCEPTUAL AND ANALYTICAL FRAMEWORKS1. Towards a Theory of Innovation in Services: A State of the ArtFaïz Gallouj and Maria Savona2. Innovation in Services: A New Paradigm and Innovation Model André Barcet3. Services and Innovation and Service Innovation: New Theoretical DirectionsJeremy Howells4. The Two-sided Cost Disease and its Frightening ConsequencesWilliam J. Baumol5. The Environmental Crisis and the Economics of Services: The Need for RevolutionJean GadreyPART II: THE NATURE OF INNOVATION IN SERVICES: SECTORAL ANALYSES AND CASE STUDIES6. Innovation in Public Health Care: Diabetes Education in the UKPaul Windrum, Manuel García-Goñi and Eileen Fairhurst7. The Economics of Knowledge Interaction and the Changing Role of UniversitiesCristiano Antonelli, Pier Paolo Patrucco and Federica Rossi8. Innovation and Creative ServicesIan Miles and Lawrence Green9. Social Innovation, Social Enterprise and ServicesDenis Harrisson, Juan-Luis Klein and Paul Leduc Browne PART III: ORGANISATIONAL AND STRATEGIC PATTERNS FOR SERVICE INNOVATION10. Different Types of Innovation Processes in Services and their Organisational ImplicationsMarja Toivonen11. Service Innovation: Development, Delivery and PerformanceJoe Tidd and Frank M. Hull12. The Toilsome Path of Service Innovation: The Effects of the Law of Low Human Multi-task CapabilityJon Sundbo13. Customer Integration in Service InnovationBo Edvardsson, Anders Gustafsson, Per Kristensson and Lars Witell14. Collaborative Innovation in ServicesChristiane Hipp 15. Knowledge Regimes and Intellectual Property Protection in Services: A Conceptual Model and Empirical TestingKnut Blind, Rinaldo Evangelista and Jeremy HowellsPART IV: INNOVATION IN SERVICES AND THROUGH SERVICES: IMPACT ANALYSES (GROWTH, PERFORMANCE, EMPLOYMENT AND SKILLS)16. Innovation and Employment in ServicesRinaldo Evangelista and Maria Savona17. Innovation and Services: On Biases and Beyond Pascal Petit18. How Important are Knowledge-Intensive Services for their Client Industries? An Assessment of their Impact on Productivity and InnovationJosé A. Camacho and Mercedes RodriguezPART V: INNOVATION IN SERVICES AND NATIONAL AND INTERNATIONAL SPACES19. Services Innovation in a Globalized EconomyPeter Daniels20. Outsourcing and Offshoring of Knowledge-Intensive Business Services: Implication for InnovationSilvia Massini and Marcela Miozzo 21. Innovation and Internationalization: A Dynamic Coupling for Business-to-Business ServicesJean Philippe and Pierre-Yves Léo22. The Role of Standards for Trade in Services: Hypotheses and First InsightsKnut Blind23. Global and National Cooperation in Service InnovationXavier Vence and Alexandre Trigo 24. Entrepreneurship and Service Innovation: A Challenge for Local DevelopmentMarie-Christine Monnoyer-Longé25. A Dominant Node of Service Innovation: London’s Financial, Professional and Consultancy ServicesPeter Wood and Dariusz WójcikPART VI: INNOVATION IN SERVICES AND PUBLIC POLICY26. Policy Frameworks for Service Innovation: A Menu-ApproachPim den Hertog and Luis Rubalcaba27. The Innovation Gap and the Performance Gap in the Service Economies: A Problem for Public PolicyFaridah Djellal and Faïz GalloujPART VII: SERVICE INNOVATION: BEYOND SERVICE SECTORS28. Service Innovation and Manufacturing Innovation: Bundling and Blending Services and Products in Hybrid Production Systems to Produce Hybrid ProductsJohn R. Bryson 29. A Customer Relationship Typology of Product Services StrategiesOlivier Furrer30. Innovation in Product-Related Services: The Contribution of Design TheorySylvain Lenfle and Christophe Midler31. Innovation in ConstructionJan BröchnerIndex

Edited by Faïz Gallouj and Faridah Djellal, Professors of Economics and members of CLERSE-CNRS, University of Lille, France

‘This book represents a significant step towards dealing with the lacuna constituted by the inadequacy of the literature on the services. And, as such, it approaches its task from a variety of directions.’

• Contents:ForewordWilliam J. BaumolIntroduction: Filling the Innovation Gap in the Service Economy – A Multidisciplinary PerspectiveFaïz Gallouj and Faridah DjellalPART I: SERVICES AND INNOVATION: CONCEPTUAL AND ANALYTICAL FRAMEWORKS1. Towards a Theory of Innovation in Services: A State of the ArtFaïz Gallouj and Maria Savona2. Innovation in Services: A New Paradigm and Innovation Model André Barcet3. Services and Innovation and Service Innovation: New Theoretical DirectionsJeremy Howells4. The Two-sided Cost Disease and its Frightening ConsequencesWilliam J. Baumol5. The Environmental Crisis and the Economics of Services: The Need for RevolutionJean GadreyPART II: THE NATURE OF INNOVATION IN SERVICES: SECTORAL ANALYSES AND CASE STUDIES6. Innovation in Public Health Care: Diabetes Education in the UKPaul Windrum, Manuel García-Goñi and Eileen Fairhurst7. The Economics of Knowledge Interaction and the Changing Role of UniversitiesCristiano Antonelli, Pier Paolo Patrucco and Federica Rossi8. Innovation and Creative ServicesIan Miles and Lawrence Green9. Social Innovation, Social Enterprise and ServicesDenis Harrisson, Juan-Luis Klein and Paul Leduc Browne PART III: ORGANISATIONAL AND STRATEGIC PATTERNS FOR SERVICE INNOVATION10. Different Types of Innovation Processes in Services and their Organisational ImplicationsMarja Toivonen11. Service Innovation: Development, Delivery and PerformanceJoe Tidd and Frank M. Hull12. The Toilsome Path of Service Innovation: The Effects of the Law of Low Human Multi-task CapabilityJon Sundbo13. Customer Integration in Service InnovationBo Edvardsson, Anders Gustafsson, Per Kristensson and Lars Witell14. Collaborative Innovation in ServicesChristiane Hipp 15. Knowledge Regimes and Intellectual Property Protection in Services: A Conceptual Model and Empirical TestingKnut Blind, Rinaldo Evangelista and Jeremy HowellsPART IV: INNOVATION IN SERVICES AND THROUGH SERVICES: IMPACT ANALYSES (GROWTH, PERFORMANCE, EMPLOYMENT AND SKILLS)16. Innovation and Employment in ServicesRinaldo Evangelista and Maria Savona17. Innovation and Services: On Biases and Beyond Pascal Petit18. How Important are Knowledge-Intensive Services for their Client Industries? An Assessment of their Impact on Productivity and InnovationJosé A. Camacho and Mercedes RodriguezPART V: INNOVATION IN SERVICES AND NATIONAL AND INTERNATIONAL SPACES19. Services Innovation in a Globalized EconomyPeter Daniels20. Outsourcing and Offshoring of Knowledge-Intensive Business Services: Implication for InnovationSilvia Massini and Marcela Miozzo 21. Innovation and Internationalization: A Dynamic Coupling for Business-to-Business ServicesJean Philippe and Pierre-Yves Léo22. The Role of Standards for Trade in Services: Hypotheses and First InsightsKnut Blind23. Global and National Cooperation in Service InnovationXavier Vence and Alexandre Trigo 24. Entrepreneurship and Service Innovation: A Challenge for Local DevelopmentMarie-Christine Monnoyer-Longé25. A Dominant Node of Service Innovation: London’s Financial, Professional and Consultancy ServicesPeter Wood and Dariusz WójcikPART VI: INNOVATION IN SERVICES AND PUBLIC POLICY26. Policy Frameworks for Service Innovation: A Menu-ApproachPim den Hertog and Luis Rubalcaba27. The Innovation Gap and the Performance Gap in the Service Economies: A Problem for Public PolicyFaridah Djellal and Faïz GalloujPART VII: SERVICE INNOVATION: BEYOND SERVICE SECTORS28. Service Innovation and Manufacturing Innovation: Bundling and Blending Services and Products in Hybrid Production Systems to Produce Hybrid ProductsJohn R. Bryson 29. A Customer Relationship Typology of Product Services StrategiesOlivier Furrer30. Innovation in Product-Related Services: The Contribution of Design TheorySylvain Lenfle and Christophe Midler31. Innovation in ConstructionJan BröchnerIndex

Edited by Faïz Gallouj and Faridah Djellal, Professors of Economics and members of CLERSE-CNRS, University of Lille, France

‘This book represents a significant step towards dealing with the lacuna constituted by the inadequacy of the literature on the services. And, as such, it approaches its task from a variety of directions.’

• Contents:ForewordWilliam J. BaumolIntroduction: Filling the Innovation Gap in the Service Economy – A Multidisciplinary PerspectiveFaïz Gallouj and Faridah DjellalPART I: SERVICES AND INNOVATION: CONCEPTUAL AND ANALYTICAL FRAMEWORKS1. Towards a Theory of Innovation in Services: A State of the ArtFaïz Gallouj and Maria Savona2. Innovation in Services: A New Paradigm and Innovation Model André Barcet3. Services and Innovation and Service Innovation: New Theoretical DirectionsJeremy Howells4. The Two-sided Cost Disease and its Frightening ConsequencesWilliam J. Baumol5. The Environmental Crisis and the Economics of Services: The Need for RevolutionJean GadreyPART II: THE NATURE OF INNOVATION IN SERVICES: SECTORAL ANALYSES AND CASE STUDIES6. Innovation in Public Health Care: Diabetes Education in the UKPaul Windrum, Manuel García-Goñi and Eileen Fairhurst7. The Economics of Knowledge Interaction and the Changing Role of UniversitiesCristiano Antonelli, Pier Paolo Patrucco and Federica Rossi8. Innovation and Creative ServicesIan Miles and Lawrence Green9. Social Innovation, Social Enterprise and ServicesDenis Harrisson, Juan-Luis Klein and Paul Leduc Browne PART III: ORGANISATIONAL AND STRATEGIC PATTERNS FOR SERVICE INNOVATION10. Different Types of Innovation Processes in Services and their Organisational ImplicationsMarja Toivonen11. Service Innovation: Development, Delivery and PerformanceJoe Tidd and Frank M. Hull12. The Toilsome Path of Service Innovation: The Effects of the Law of Low Human Multi-task CapabilityJon Sundbo13. Customer Integration in Service InnovationBo Edvardsson, Anders Gustafsson, Per Kristensson and Lars Witell14. Collaborative Innovation in ServicesChristiane Hipp 15. Knowledge Regimes and Intellectual Property Protection in Services: A Conceptual Model and Empirical TestingKnut Blind, Rinaldo Evangelista and Jeremy HowellsPART IV: INNOVATION IN SERVICES AND THROUGH SERVICES: IMPACT ANALYSES (GROWTH, PERFORMANCE, EMPLOYMENT AND SKILLS)16. Innovation and Employment in ServicesRinaldo Evangelista and Maria Savona17. Innovation and Services: On Biases and Beyond Pascal Petit18. How Important are Knowledge-Intensive Services for their Client Industries? An Assessment of their Impact on Productivity and InnovationJosé A. Camacho and Mercedes RodriguezPART V: INNOVATION IN SERVICES AND NATIONAL AND INTERNATIONAL SPACES19. Services Innovation in a Globalized EconomyPeter Daniels20. Outsourcing and Offshoring of Knowledge-Intensive Business Services: Implication for InnovationSilvia Massini and Marcela Miozzo 21. Innovation and Internationalization: A Dynamic Coupling for Business-to-Business ServicesJean Philippe and Pierre-Yves Léo22. The Role of Standards for Trade in Services: Hypotheses and First InsightsKnut Blind23. Global and National Cooperation in Service InnovationXavier Vence and Alexandre Trigo 24. Entrepreneurship and Service Innovation: A Challenge for Local DevelopmentMarie-Christine Monnoyer-Longé25. A Dominant Node of Service Innovation: London’s Financial, Professional and Consultancy ServicesPeter Wood and Dariusz WójcikPART VI: INNOVATION IN SERVICES AND PUBLIC POLICY26. Policy Frameworks for Service Innovation: A Menu-ApproachPim den Hertog and Luis Rubalcaba27. The Innovation Gap and the Performance Gap in the Service Economies: A Problem for Public PolicyFaridah Djellal and Faïz GalloujPART VII: SERVICE INNOVATION: BEYOND SERVICE SECTORS28. Service Innovation and Manufacturing Innovation: Bundling and Blending Services and Products in Hybrid Production Systems to Produce Hybrid ProductsJohn R. Bryson 29. A Customer Relationship Typology of Product Services StrategiesOlivier Furrer30. Innovation in Product-Related Services: The Contribution of Design TheorySylvain Lenfle and Christophe Midler31. Innovation in ConstructionJan BröchnerIndex