Developing IT Staff

A Practical Approach

AvMary Clarkson

Häftad, Engelska, 2001

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Beskrivning

What does training mean for the IT professional? What are the management issues surrounding training and skill development in IT departments? Why is it so important to support the learning process? Developing IT Staff provides an easy reference and down-to-earth practical advice for those who need to tackle the important issues of training and skill development in the context of technical software development jobs.In this book, Mary Clarkson uses real examples from her experiences as a technical specialist and as an IT training manager, giving practical guidance on how to get people started on their skill development, as well as how to support them through their learning process.Topics covered include: - Identifying the real training need and finding solutions - Choosing an appropriate training method - Supporting the learning process - Continuous professional development, with particular relevance to an IT department - Evaluation (what needs to be evaluated, why and when) - Technical Skill Assessment.

Produktinformation

Utgivningsdatum:2001-06-22
Mått:155 x 235 x 13 mm
Vikt:341 g
Format:Häftad
Språk:Engelska
Serie:Practitioner Series
Antal sidor:195
Förlag:Springer London Ltd
ISBN:9781852334338

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Innehållsförteckning

1 Background.- 1.1 Introduction.- 1.2 Main Points of this Chapter.- 1.3 Training and Education.- 1.4 How Adults Learn.- 1.5 Stakeholders.- 1.6 Team Leader’s Role in Training.- 1.7 Summary.- 2 Spotting the Training Need and Getting SMART.- 2.1 Introduction.- 2.2 Main Points of this Chapter.- 2.3 Perceived Training Need.- 2.4 Checking Out the Real Training Need.- 2.5 SMART Objectives.- 2.6 Action Plan.- 2.7 Summary.- 3 Choosing between Training Methods — Short-term Options.- 3.1 Introduction.- 3.2 Main Points of this Chapter.- 3.3 Short Taught Course.- 3.4 Self-Study.- 3.5 On-the-job Training.- 3.6 Summary.- 4 Choosing between Training Methods — Long-term Options.- 4.1 Introduction.- 4.2 Main Points of this Chapter.- 4.3 Mentoring.- 4.4 Accreditations.- 4.5 Higher Education.- 4.6 Summary.- 5 Learner Support.- 5.1 Introduction.- 5.2 Main Points of this Chapter.- 5.3 Pre-Training Support.- 5.4 Post-Training Support.- 5.5 Coaching the Learner.- 5.6 Action Groups.- 5.7 Summary.- 6 Evaluation: Was It Worth It?.- 6.1 Introduction.- 6.2 Main Points of this Chapter.- 6.3 Why Evaluate: What Evaluation is For.- 6.4 When and How to Evaluate.- 6.5 Remedies When Training Did Not Work.- 6.6 Is It Worth Evaluating?.- 6.7 Summary.- 7 Career Development.- 7.1 Introduction.- 7.2 Main Points of this Chapter.- 7.3 Experience as a Development Method.- 7.4 Defining Job Roles.- 7.5 Moving From Role to Role.- 7.6 Developing Within a Role.- 7.7 Support From Professional Societies.- 7.8 Summary.- 8 Skill Assessment.- 8.1 Introduction.- 8.2 Main Points of this Chapter.- 8.3 Technical Testing.- 8.4 Performance Appraisals.- 8.5 Psychometric Testing.- 8.6 Assessment Centres and Development Centres.- 8.7 Summary.- 9 Soft Skills — Can They Be Taught?.- 9.1 Introduction.- 9.2 Main Points of thisChapter.- 9.3 What Are Soft Skills?.- 9.4 Which Ones Are Important?.- 9.5 Developing Soft Skills.- 9.6 Challenges We Face.- 9.7 Summary.- 10 Wider Organizational Picture.- 10.1 Introduction.- 10.2 Main Points of this Chapter.- 10.3 Organizational Structure and Impact on Training.- 10.4 About Large Training Programmes.- 10.5 Setting Up Large Training Programmes.- 10.6 Training in the Smaller IT Department.- 10.7 Summary.- 11 Trainees: New Entrants to IT.- 11.1 Introduction.- 11.2 Main Points of this Chapter.- 11.3 What Trainees Need to Know.- 11.4 How to Develop Trainees.- 11.5 Organizing the Training.- 11.6 Graduate Entrants.- 11.7 Mature Entrants.- 11.8 Encouraging Trainees.- 11.9 Summary.- 12 Into the Future.- 12.1 Introduction.- 12.2 Main Points of this Chapter.- 12.3 Planning for Future Skills.- 12.4 Analysing Future Needs.- 12.5 Carrying Out the Training.- 12.6 Supporting Self Development.- 12.7 Does the Future Ever Come?.- 12.8 Summary.