Frances Jones; Kevin Jones (Senior Research Fellow, Worcester Centre for Special Educational Needs, University College Worcester); Christine Szwed (Senior Lecturer in Primary Education, University of Birmingham, Westhill)

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• Part 1 Managing learning: the role of the SENCO; planning for special needs; teaching and learning; supporting progress in literacy. Part 2 Managing people: managing pupil behaviour; communication skills - giving and receiving information, influencing others, making presentations; monitoring and evaluation.

Frances Jones; Kevin Jones (Senior Research Fellow, Worcester Centre for Special Educational Needs, University College Worcester); Christine Szwed (Senior Lecturer in Primary Education, University of Birmingham, Westhill)

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• Part 1 Managing learning: the role of the SENCO; planning for special needs; teaching and learning; supporting progress in literacy. Part 2 Managing people: managing pupil behaviour; communication skills - giving and receiving information, influencing others, making presentations; monitoring and evaluation.