Working Below the Surface

David Armstrong is an Associate Consultant at Tavistock Consulting. He trained as a social psychologist at the Tavistock Institute of Human Relations and worked in action research and organisational consultancy at the University of London and The Grubb Institute before returning to the Tavistock in 1994 to join a newly established consultancy service at the Tavistock Clinic. A Distiguished Member of the International Society for the Psychoanalytic Study of Organisations, he is the author of 'Organization in the Mind: Psychoanalysis, Group Relations and Organizational Consultancy'. William Halton is Principle Consultant at the Tavistock Consultancy Service and chair of the Consulting to Institutions Work-shop. He has consultations and coaching experience in the public and private sectors and a special interest in mediation work, development programmes and group relations conferences. He has a background in child and adult psychotherapy. Clare Huffington is a freelance organizational consultant and executive coach and was, until early 2007, the Director of the Tavistock Consultancy Service in London. She is a clinical psychologist and worked as an educational psychologist, university lecturer, and family therapist before beginning to work with larger systems as an organizational consultant. Jane Pooley is Principle Consultant at the Tavistock Consultancy Service and runs her own organizational consultancy practice. She is Director of the executive coaching training programme at TCS. She is a qualified family psychotherapist. Her publications and work reflect her interest in social development initiatives and she specializes in executive coaching and team and organizational development programmes.

'This is a book for people who are serious about understanding what really goes on in organisations, not at the superficial level of so many business books, but "below the surface". It gives insight into the fragmentation of organisational life, and explores the impact on individuals' emotions, inter-personal relationships, the culture and the relationship between these levels. The blending of simple real-life examples of the coaching work TCS have done, with theoretical frameworks from the worlds of psychoanalysis, systems thinking and group dynamics, helps the reader to relate it back to their own organisation without losing the power of the academic/scientific theory.'- Martyn Wilks, European Vice President, Personnel and Organisation, Mars Incorporated'Read this book! The members of the Tavistock Consultancy Service are building a new psychodynamic framework for consulting in networked world. They are asking how individuals build relationships when work is temporary and organizations transitory. They define the enterprise as a passionate and enlivening setting that remains psychologically whole even when the organization changes. And lastly, through their rich and varied case studies they explore how a consultant helps a client respond creatively in the face of necessary losses and irreducible uncertainty. A wonderful menu, a satisfying meal.'- Larry Hirschhorn, Principal, Centre for Applied Research (CFAR), Philadelphia, USA and author of Reworking Authority: Leading and Following in a Post-Modern Age

• Series Editor’s Preface -- Foreword -- Introduction -- Emotions in organizations: disturbance or intelligence? -- Perspectives on Leadership -- Leadership, followership, and facilitating the creative workplace -- What women leaders can tell us -- What is the emotional cost of distributed leadership? -- Change and Creativity -- From sycophant to saboteur—responses to organizational change -- By what authority? Psychoanalytical reflections on creativity and change in relation to organizational life -- Working Relations in a New Organizational Order -- The vanishing organization: organizational containment in a networked world -- The discovery and loss of a “compelling space” -- Working with the Experience of Vulnerability -- Layers of meaning: a coaching journey -- Clash of the Titans—conflict resolution using a contextualized mediation process -- Endword -- Notes on consultancy approach and techniques -- Glossary