Responsible Hospitality

Director of the Responsible Hospitality Partnership, Research and Consultancy Fellow at Oxford Brookes University, and a Visiting Professor to the International Centre for Responsible Tourism at Leeds Metropolitan University Associate Fellowship at the International Centre for Responsible Tourism at Leeds Metropolitan University

“The first book to address management solutions available to the hospitality industry to take responsibility for their impacts beyond short term thinking or outsourcing guilt. Here’s the blueprint for hospitality industry leaders for years to come” Dr Xavier Font, Director of Studies International Centre for Responsible Tourism at Leeds Metropolitan University“This book is good and much needed!” Jan Peter Bergkvist, Owner and Senior Advisor at Sleepwell AB“Rich and diverse, like the hospitality industry.” Thomas Jelley, Corporate Citizenship Manager, Sodexo“This book is your complete handbook for Corporate Responsibility in the hospitality industry – packed with practical examples.” Inge Huijbrechts, Director of Responsible Business, Rezidor

• Responsible hospitality – the theory. Section 1: Ch 1 – introduction; Ch 2 -the reasons for doing good; Ch 3 - defining good; Ch 4 - good in the context of hospitality Responsible hospitality – the practice. Section 2: The environment: Principle 1-avoid wasteful use of resources and protect and, where possible, improve the environment; Principle 2-prepare for the unexpected; Principle 3-developing products that are responsible and can be operated responsibly; Section 3: Pople and communities: Principle 4-Developing mechanisms to take full account of the views of people and communities; Principle 5-embed responsible business practices throughout the supply chain; Principle 6-engage employees and customers in actions that support environmental, economic and social wellbeing; Principle 7-contribute to the development of public policy that promotes environmental, social and economic wellbeing; Section 4: Fairness and transparency: Principle 8-define responsible business values and communicate good practice; Principle 9-building trust through transparent operations and reporting Section 5: Making responsible business mainstream: Principle 10 -Taking responsible business to the heart of the company; Ch 15 A Faustian bargain?; Index