Chatbot Research and Design

Third International Workshop, CONVERSATIONS 2019, Amsterdam, The Netherlands, November 19–20, 2019, Revised Selected Papers

AvAsbjørn Følstad,Theo Araujo

Häftad, Engelska, 2020

Del 11970 i serien Lecture Notes in Computer Science

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Beskrivning

The 18 revised full papers presented in this volume were carefully reviewed and selected from 31 submissions. The papers are grouped in the following topical sections: user and communication studies user experience and design, chatbots for collaboration, chatbots for customer service, and chatbots in education.

Produktinformation

Utgivningsdatum:2020-01-19
Mått:155 x 235 x 16 mm
Vikt:441 g
Format:Häftad
Språk:Engelska
Serie:Lecture Notes in Computer Science
Antal sidor:273
Förlag:Springer Nature Switzerland AG
ISBN:9783030395391

Utforska kategorier

Systemvetenskap och AI inom Data och IT
Nätverk och kommunikation inom Data och IT
Programspråk inom Data och IT

Innehållsförteckning

Conversational Agents in Healthcare: Using QCA to Explain Patients’ Resistance to Chatbots for Medication.- An Approach for Ex-Post-Facto Analysis of Knowledge Graph-Driven Chatbots – the DBpedia Chatbot.- Privacy Concerns in Chatbot Interactions.- Creating Humanlike Chatbots: What Chatbot Developers Could Learn from Webcare Employees in Adopting a Conversational Human Voice.- The Conversational Agent “Emoty” Perceived by People with Neurodevelopmental Disorders: Is It a Human or a Machine.- Gender Bias in Chatbot Design.- Conversational Web Interaction: Proposal of a Dialog-Based Natural Language Interaction Paradigm for the Web.- Designing Chatbots for Guiding Online Peer Support Conversations for Adults with ADHD.- Towards Chatbots to Support Bibliotherapy Preparation and Delivery.- CivicBots – Chatbots for Supporting Youth in Societal Participation.- Using Theory of Mind to Assess Users’ Sense of Agency in Social Chatbots.- Exploring Age Differences in Motivations for and Acceptance of Chatbot Communication in a Customer Service Context.- Improving Conversations: Lessons Learnt from Manual Analysis of Chatbot Dialogues.- Conversational Repair in Chatbots for Customer Service: The Effect of Expressing Uncertainty and Suggesting Alternatives.- Working Together with Conversational Agents: The Relationship of Perceived Cooperation with Service Performance Evaluation.- Chatbots for the Information Acquisition at Universities – A Student’s View on the Application Area.- A Configurable Agent to Advance Peers’ Productive Dialogue in MOOCs.- Small Talk Conversations and the Long-Term Use of Chatbots in Educational Settings – Experiences from a Field Study.