E-bok, Engelska, 2021
Chatbot Research and Design
4th International Workshop, CONVERSATIONS 2020, Virtual Event, November 23–24, 2020, Revised Selected Papers
Av Petter Bae Brandtzaeg, Morten Goodwin, Ewa Luger, Effie L.-C. Law, Symeon Papadopoulos, Theo Araujo, Asbjorn Folstad
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Beskrivning
This book constitutes the proceedings of the 4th International Workshop on Chatbot Research and Design, CONVERSATIONS 2020, which was held during November 23-24, 2020, hosted by the University of Amsterdam. The conference was planned to take place in Amsterdam, The Netherlands, but changed to an online format due to the COVID-19 pandemic.
The 14 papers included in this volume were carefully reviewed and selected from a total of 36 submissions. The papers in the proceedings are structured in four topical groups: Chatbot UX and user perceptions, social and relational chatbots, chatbot applications, and chatbots for customer service. The papers provide new knowledge through empirical, theoretical, or design contributions.
Produktinformation
- Utgivningsdatum: 2021-02-02
- Språk: Engelska
- Filformat: EPUB
- Kopieringsskydd: LCP
- ISBN: 9783030682880
- Förlag: Springer International Publishing
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