Intercultural Mediation and Conflict Management Training

Claude-Hélène Mayer is Professor in Industrial and Organisational Psychology at the Department of Industrial Psychology and People Management at the University of Johannesburg, an Adjunct Professor at the Europa Universität Viadrina in Frankfurt (Oder), Germany and a Senior Research Associate in the Department of Management at Rhodes University, Grahamstown, South Africa. She holds a PhD in Psychology, a PhD in Management, a Doctorate in Political Sciences and a Venia Legendi in Psychology with focus on Work, Organisational, and Cultural Psychology. She is a Systemic Therapist and a Professional Intercultural Mediator and has published extensively. Her areas of research are intercultural conflict mediation, salutogenesis, shame, women in leadership, meaning in the Fourth Industrial Revolution and psychobiography.

“... Insgesamt ist das Trainingshandbuch Mayers sehr gelungen: Es handelt sich um ein umfangreiches und vielfältiges Welk, das reichlich Material bietet, um Kompetenzen in der kulturübergreifenden Konfliktmediation einzuüben und zu erlernen. Deswegen ist es allgemein für alle diejenigen zu empfhelen, die in einem interkulturellen Aufgabenfeld tätig sind und ihre Teams besser schulen möchten ...” (Susanne Waldner, in: em, evangelische missiologie, Jg. 40, Heft 4, 2024)

• Part I. Conflict.- Intercultural Conflicts.- Types of Conflict.- Conflict Types.- Conflict Styles.- Causes of Conflict.- Escalation and De-escalation.- Part II. Mediation.- Background to Mediation.- Mediation as  a Global Phenomenon.- The Mediation Process.- The role of the Mediator.- Inner Attitudes During Mediation.- Mediation Techniques.- Part III. Intercultural mediation.- Intercultural Competencies in Mediation.- Models of Intercultural Mediation.- The Role of the Mediator in Intercultural Contexts.- Mediation Techniques in Intercultural Contexts.- Challenges in Intercultural Mediations.- Emotions in Intercultural Mediation.- Values and Value Orientations in Intercultural Contexts.- Cultural Orientations and Values in Intercultural Mediation.- Training Materials for Work with Cultural Orientations and Values in Intercultural Mediation.- Part IV. Options for Resolutions.- Approaches for Resolutions as to How to Overcome Cultural Barriers in Intercultural Mediation.- Part V.Perspectives and the Way Forward.- Visions of Intercultural Mediation.