Richard Boucherie is a Full Professor and head of Stochastic Operations Research at the University of Twente, the Netherlands. He is also co-founder of the Center for Healthcare Operations Improvement and Research (CHOIR) at the University, and co-founder of Rhythm B.V. His research interests are in probability theory and healthcare logistics.Erwin W. Hans is Full Professor Operations Management in Healthcare at the University of Twente in the Netherlands. His research focuses on the area of healthcare Operations Management and Operations Research. He is also co-founder of the Center for Healthcare Operations Improvement and Research (CHOIR) at the University, and co-founder of Rhythm B.V.Nikky Kortbeek is co-founder and CEO of Rhythm B.V., a spin-off company of the University of Twente specializing in healthcare logistics. Additionally, he is a Postdoctoral Researcher in Stochastic Operations Research at the University of Twente. His research focuses ondeveloping mathematical techniques to help healthcare professionals in making their organizations more efficient.Maartje Zonderland is an independent consultant, specialized in the optimization of healthcare processes using quantitative modeling and data science techniques. Additionally, she is a Post-Doctoral researcher at the University of Twente. Her research interests focus on complex capacity distribution problems in healthcare.

• Chapter 1. Making an impact on healthcare logistics.- Part I: Overview of the state-of-the-art.- Chapter 2. A survey of literature reviews on patient planning and scheduling in healthcare.- Chapter 3. Theoretical and practical aspects of outpatient clinic optimization.- Chapter 4. Robust surgery scheduling: a model-based overview.- Chapter 5. Applications of hospital bed optimization.- Part II: OR applications in healthcare planning.- Chapter 6. A Markov modelling approach for surgical process analysis in cataract surgery.- Chapter 7. Emergency operating room or not?.- Chapter 8. Implementing algorithms to reduce ward occupancy fluctuation through advanced planning.- Chapter 9. Bed census predictions and nurse staffing.- Part III: Case studies.- Chapter 10. Workload forecasting and demand-driven staffing: a case study for post-operative physiotherapy.- Chapter 11. A quantitative analysis of integrated emergency posts.- Chapter 12. Minimizing variation in hospital bed utilization by creating a case type schedule for the operating room planning.- Chapter 13.  Capacity management in the general hospital of ZGT, Almelo (NL).

Richard Boucherie is a Full Professor and head of Stochastic Operations Research at the University of Twente, the Netherlands. He is also co-founder of the Center for Healthcare Operations Improvement and Research (CHOIR) at the University, and co-founder of Rhythm B.V. His research interests are in probability theory and healthcare logistics.Erwin W. Hans is Full Professor Operations Management in Healthcare at the University of Twente in the Netherlands. His research focuses on the area of healthcare Operations Management and Operations Research. He is also co-founder of the Center for Healthcare Operations Improvement and Research (CHOIR) at the University, and co-founder of Rhythm B.V.Nikky Kortbeek is co-founder and CEO of Rhythm B.V., a spin-off company of the University of Twente specializing in healthcare logistics. Additionally, he is a Postdoctoral Researcher in Stochastic Operations Research at the University of Twente. His research focuses ondeveloping mathematical techniques to help healthcare professionals in making their organizations more efficient.Maartje Zonderland is an independent consultant, specialized in the optimization of healthcare processes using quantitative modeling and data science techniques. Additionally, she is a Post-Doctoral researcher at the University of Twente. Her research interests focus on complex capacity distribution problems in healthcare.

• Chapter 1. Making an impact on healthcare logistics.- Part I: Overview of the state-of-the-art.- Chapter 2. A survey of literature reviews on patient planning and scheduling in healthcare.- Chapter 3. Theoretical and practical aspects of outpatient clinic optimization.- Chapter 4. Robust surgery scheduling: a model-based overview.- Chapter 5. Applications of hospital bed optimization.- Part II: OR applications in healthcare planning.- Chapter 6. A Markov modelling approach for surgical process analysis in cataract surgery.- Chapter 7. Emergency operating room or not?.- Chapter 8. Implementing algorithms to reduce ward occupancy fluctuation through advanced planning.- Chapter 9. Bed census predictions and nurse staffing.- Part III: Case studies.- Chapter 10. Workload forecasting and demand-driven staffing: a case study for post-operative physiotherapy.- Chapter 11. A quantitative analysis of integrated emergency posts.- Chapter 12. Minimizing variation in hospital bed utilization by creating a case type schedule for the operating room planning.- Chapter 13.  Capacity management in the general hospital of ZGT, Almelo (NL).

Richard Boucherie is a Full Professor and head of Stochastic Operations Research at the University of Twente, the Netherlands. He is also co-founder of the Center for Healthcare Operations Improvement and Research (CHOIR) at the University, and co-founder of Rhythm B.V. His research interests are in probability theory and healthcare logistics.Erwin W. Hans is Full Professor Operations Management in Healthcare at the University of Twente in the Netherlands. His research focuses on the area of healthcare Operations Management and Operations Research. He is also co-founder of the Center for Healthcare Operations Improvement and Research (CHOIR) at the University, and co-founder of Rhythm B.V.Nikky Kortbeek is co-founder and CEO of Rhythm B.V., a spin-off company of the University of Twente specializing in healthcare logistics. Additionally, he is a Postdoctoral Researcher in Stochastic Operations Research at the University of Twente. His research focuses ondeveloping mathematical techniques to help healthcare professionals in making their organizations more efficient.Maartje Zonderland is an independent consultant, specialized in the optimization of healthcare processes using quantitative modeling and data science techniques. Additionally, she is a Post-Doctoral researcher at the University of Twente. Her research interests focus on complex capacity distribution problems in healthcare.

• Chapter 1. Making an impact on healthcare logistics.- Part I: Overview of the state-of-the-art.- Chapter 2. A survey of literature reviews on patient planning and scheduling in healthcare.- Chapter 3. Theoretical and practical aspects of outpatient clinic optimization.- Chapter 4. Robust surgery scheduling: a model-based overview.- Chapter 5. Applications of hospital bed optimization.- Part II: OR applications in healthcare planning.- Chapter 6. A Markov modelling approach for surgical process analysis in cataract surgery.- Chapter 7. Emergency operating room or not?.- Chapter 8. Implementing algorithms to reduce ward occupancy fluctuation through advanced planning.- Chapter 9. Bed census predictions and nurse staffing.- Part III: Case studies.- Chapter 10. Workload forecasting and demand-driven staffing: a case study for post-operative physiotherapy.- Chapter 11. A quantitative analysis of integrated emergency posts.- Chapter 12. Minimizing variation in hospital bed utilization by creating a case type schedule for the operating room planning.- Chapter 13.  Capacity management in the general hospital of ZGT, Almelo (NL).