Wilson Ozuem teaches and supervises research projects in a number of UK universities, including City, University of London, Warwick University, University of Birmingham and the University of Cumbria. His general area of expertise lies in digital marketing and fashion marketing. His specific research interest is understanding the impacts of emerging computer-mediated marketing environments (CMMEs) on the fashion industry. Professor Ozuem is acknowledged as one of the international leaders in the study of digital marketing and multichannel retailing. His research has been published in key journals, including the European Journal of Marketing, Journal of Business Research, Information Technology & People, Psychology & Marketing, and many others.Silvia Ranfagni is Associate Professor of Marketing at the Department of Economics and Management at the University of Florence, Italy. Her research interests include innovation, internationalization, and brand management with special reference to the fashion and cultural industry. She has participated in international marketing conferences, and has published in national and international journals such as Journal of Fashion Marketing and Management, Management Decision, European Journal of Marketing, Journal of Consumer Behaviour, Journal of Business Research, and Journal of Interactive Marketing

• 1 the key drivers of perceived omnichannel service quality in fashion.- 2 omnichannel retailing and brand equity: a new balance to achieve.- 3 opinion leaders, short videos and virtual communities in the fashion industry.- 4 fashion bloggers: temperament and characteristics.- 5 online brand communities, customer participation and loyalty in the luxury fashion industry: strategic insights.- 6 maintaining a creative brand image in an omnichannel world.- 7 online brand communities and brand loyalty: toward a social influence theory.- 8 exploring the emergence of luxury smartphones and switching behavior.- 9 digital marketing in luxury fashion - from crisis to strength.- 10 The effect of social ewom on consumers’ behaviour patterns in the fashion sector.- 11 Online service failure and recovery strategies: examining the influences of user-generated content.- 12 Building a sustainable brand image in luxury fashion companies.- 13 Becoming digital: the need to redesign competences and skills in the fashion industry.- 14 Luxury fashion in the chinese marketplace and the new online channels: an emerging perspective.- 15 managing online touchpoints for a consistent customer experience: cases from fashion retailing.- 16 leveraging ewom on service failure recovery strategy: an insight into the brand perspective.- 17 opera as luxury in culture: the marketing impact of digitalization.

Wilson Ozuem teaches and supervises research projects in a number of UK universities, including City, University of London, Warwick University, University of Birmingham and the University of Cumbria. His general area of expertise lies in digital marketing and fashion marketing. His specific research interest is understanding the impacts of emerging computer-mediated marketing environments (CMMEs) on the fashion industry. Professor Ozuem is acknowledged as one of the international leaders in the study of digital marketing and multichannel retailing. His research has been published in key journals, including the European Journal of Marketing, Journal of Business Research, Information Technology & People, Psychology & Marketing, and many others.Silvia Ranfagni is Associate Professor of Marketing at the Department of Economics and Management at the University of Florence, Italy. Her research interests include innovation, internationalization, and brand management with special reference to the fashion and cultural industry. She has participated in international marketing conferences, and has published in national and international journals such as Journal of Fashion Marketing and Management, Management Decision, European Journal of Marketing, Journal of Consumer Behaviour, Journal of Business Research, and Journal of Interactive Marketing

• 1 the key drivers of perceived omnichannel service quality in fashion.- 2 omnichannel retailing and brand equity: a new balance to achieve.- 3 opinion leaders, short videos and virtual communities in the fashion industry.- 4 fashion bloggers: temperament and characteristics.- 5 online brand communities, customer participation and loyalty in the luxury fashion industry: strategic insights.- 6 maintaining a creative brand image in an omnichannel world.- 7 online brand communities and brand loyalty: toward a social influence theory.- 8 exploring the emergence of luxury smartphones and switching behavior.- 9 digital marketing in luxury fashion - from crisis to strength.- 10 The effect of social ewom on consumers’ behaviour patterns in the fashion sector.- 11 Online service failure and recovery strategies: examining the influences of user-generated content.- 12 Building a sustainable brand image in luxury fashion companies.- 13 Becoming digital: the need to redesign competences and skills in the fashion industry.- 14 Luxury fashion in the chinese marketplace and the new online channels: an emerging perspective.- 15 managing online touchpoints for a consistent customer experience: cases from fashion retailing.- 16 leveraging ewom on service failure recovery strategy: an insight into the brand perspective.- 17 opera as luxury in culture: the marketing impact of digitalization.

Wilson Ozuem teaches and supervises research projects in a number of UK universities, including City, University of London, Warwick University, University of Birmingham and the University of Cumbria. His general area of expertise lies in digital marketing and fashion marketing. His specific research interest is understanding the impacts of emerging computer-mediated marketing environments (CMMEs) on the fashion industry. Professor Ozuem is acknowledged as one of the international leaders in the study of digital marketing and multichannel retailing. His research has been published in key journals, including the European Journal of Marketing, Journal of Business Research, Information Technology & People, Psychology & Marketing, and many others.Silvia Ranfagni is Associate Professor of Marketing at the Department of Economics and Management at the University of Florence, Italy. Her research interests include innovation, internationalization, and brand management with special reference to the fashion and cultural industry. She has participated in international marketing conferences, and has published in national and international journals such as Journal of Fashion Marketing and Management, Management Decision, European Journal of Marketing, Journal of Consumer Behaviour, Journal of Business Research, and Journal of Interactive Marketing

• 1 the key drivers of perceived omnichannel service quality in fashion.- 2 omnichannel retailing and brand equity: a new balance to achieve.- 3 opinion leaders, short videos and virtual communities in the fashion industry.- 4 fashion bloggers: temperament and characteristics.- 5 online brand communities, customer participation and loyalty in the luxury fashion industry: strategic insights.- 6 maintaining a creative brand image in an omnichannel world.- 7 online brand communities and brand loyalty: toward a social influence theory.- 8 exploring the emergence of luxury smartphones and switching behavior.- 9 digital marketing in luxury fashion - from crisis to strength.- 10 The effect of social ewom on consumers’ behaviour patterns in the fashion sector.- 11 Online service failure and recovery strategies: examining the influences of user-generated content.- 12 Building a sustainable brand image in luxury fashion companies.- 13 Becoming digital: the need to redesign competences and skills in the fashion industry.- 14 Luxury fashion in the chinese marketplace and the new online channels: an emerging perspective.- 15 managing online touchpoints for a consistent customer experience: cases from fashion retailing.- 16 leveraging ewom on service failure recovery strategy: an insight into the brand perspective.- 17 opera as luxury in culture: the marketing impact of digitalization.