Organisational Excellence and Resilience

Rita Berger is Full Professor of Work and Organizational Psychology at the Department of Social Psychology, University of Barcelona (Spain) and Visiting Professor at Maryland and Baltimore University, USA. Her reseach focuses on stress at work and wellbeing in diverse countries.C.-Andreas Dalluege is Founder and Managing Partner of IBK-Group, Wiesbaden (Germany), Chairman European Business Excellence Network e.V., Certified Advisor, Trainer and Award Assessor for EFQM, Operating Partner of ILEP.Hans-Werner Franz is a senior researcher and consultant for quality organizations and social innovation at the Social Research Centre, Central Scientific Institute of Technische Universität Dortmund (Germany). He is permanent supervisor at the European School of Social Innovation - ESSI (Austria)

• Part I. Theoretical Basis.- Chapter 1. The Concept of a Comprehensive Management Approach.- Chapter 2. Stress Management and Resilience Building.- Part II. The Software Solution.- Chapter 3. The Concept of Excellence-Driven Self-Assessment.- Chapter 4. Impress Training Modules.- Part III. Case Studies on The Introduction of Excellence-Based Stress Management and The Use of The Self-Assessment Software.- Chapter 5. Pilot Projects Conducted Within Impress.