João Matias is Full Professor of the Department of Economics, Management, Industrial Engineering and Tourism (DEGEIT), University of Aveiro, Portugal and a member of the University of Aveiro Research Unit on Governance, Competitiveness and Public Policies (GOVCOPP). His areas of research focus in industrial engineering and management and sustainability, particularly smart and sustainable management systems. He has collaborated as editor and reviewer with many journals and international conferences. He is author or co-author of more than 250 articles published in several international books, journals and congress proceedings. Carina Pimentel is an Industrial Engineering Assistant Professor at the Department of Economics, Management, Industrial Engineering and Tourism (DEGEIT) of the University of Aveiro, Portugal. She is also the director of the Master’s degree program in Industrial Engineering and Management at the same university. She is a researcher at the Decision Support Systems group of the Research Unit on Governance, Competitiveness and Public Policies (GOVCOPP) and of the Research and Development Unit for Mechanical and Industrial Engineering (UNIDEMI). Her main research interests are in the areas of operations management, logistics, supply chain management and operational research areas, including lean production, production planning and scheduling, urban logistics, supply chain sustainability, and supply chain performance measurement. Recently she has been also researching the links between Industry 4.0 and the above mentioned areas. João Reis is an Assistant Professor of Services, Operations and Supply Chain Management at Lusófona University, Lisbon, Portugal. In recent years, he has been conducting scientific research in the fields of service science, industrial engineering and operations management. He is a research fellow at the Research Center on Industrial Engineering, Management and Sustainability (EIGeS) and at the Research Unit on Governance, Competitiveness and Public Policy (GOVCOPP). Joana Costa is an Assistant Professor in the Department of Economics, Management Industrial Engineering, and Tourism (DEGEIT) at the University of Aveiro, Portugal. She is a member of the Governance, Competitiveness and Public Policy research unit (GOVCOPP), working on the research group on Competitiveness, Innovation, and Sustainability. At present, she is developing several works in economics of innovation, entrepreneurship dynamics, regional development, social responsibility and public policy. Manuel Gilberto Santos is a Professor at the School of Superior Design at Polytechnic Institute of Cávado and Ave (IPCA), Barcelos, Portugal. He is author of several scientific articles in national and international journals. His research interests are in the field of mechanical and industrial engineering including product development, quality, environment, safety, social responsibility and innovation, as well as, the integration of management systems towards the sustainability of organizations.

• Costs and learning factories.- Agile 8D problem-solving framework in a Renewable Energy sector.- The transfer process of lean approach within multinational companies’ network. The Schnell S.p.A. case study.- Lean Healthcare: a critical analysis.- Road freight transport in Europe: alternatives for increasing capacity.- Knowledge management: an overview of roadmaps for additive manufacturing.- Life Cycle Inventory of Additive Manufacturing Processes: A Review.- Critical Success Factors of TQM for Sustainability in Higher Education Institutions – A theoretical contribution.- Customer loyalty in hospitality: can the quality perception be a key factor?.- The role of enabling technologies from Industry 4.0 in the formulation of public policies for smart cities.- Impact of TQM and Industry 4.0 on sustainable performance: an empirical study on the Bangladeshi garment industry.- Academic Community Perceptions of Open Innovation: An Exploratory Study.- Green Human Resource Management: The performance of women researchers based on bibliometric indicators.- Innovative responses to the covid-19 pandemic in primary health care: the case of the arte nova family health unit.- Competitive and Business Intelligence: A Bibliometric Analysis.- Integrated Management System Role-Play Simulation: Training and Development Tool.- Towards a Conceptual Framework for Agroforestry Residual Biomass Sustainable Business Models.- Environmental and economic sustainability of electric vehicles vs combustion engine vehicles fueled with B15 and B30 blends of biodiesel.- The influence of consumer optimism and pessimism on purchasing intention of eco-friendly clothing by generation Z: model proposal.- Persistence in Innovation. Do low-tech sectors differ much from the high-tech?.- Industrial Symbiosis Applied to Oil Refineries: Drivers and Barriers.- Towards a More Sustainable Use of the Portuguese Road Network: The A25 and IP5 Case Study.- Improvement of a Porcelain Baseboard Production Line Capacity Using Simulation: A Case Study.- Multifunctional furniture for tiny houses - Design, Quality, Innovation and Sustainability in Advanced Materials.- Angolan Cement Industry: marketing channel and distribution channel strategies.- How can customer experience improve retail operations sustainability?.- Optimization of last mile logistics process combining passenger and freight flows.- Analysis of pharmacy stock management and laboratory reagents in a Portuguese public hospital: a case study.- Towards Digital Transformation: A Case Study to Identify and Mitigate COVID-19 in the Retail Industry.- Technician Routing and Scheduling Problem – a case study.- Application of Fuzzy Methodologies in Navy Systems Maintenance.- Index.

João Matias is Full Professor of the Department of Economics, Management, Industrial Engineering and Tourism (DEGEIT), University of Aveiro, Portugal and a member of the University of Aveiro Research Unit on Governance, Competitiveness and Public Policies (GOVCOPP). His areas of research focus in industrial engineering and management and sustainability, particularly smart and sustainable management systems. He has collaborated as editor and reviewer with many journals and international conferences. He is author or co-author of more than 250 articles published in several international books, journals and congress proceedings. Carina Pimentel is an Industrial Engineering Assistant Professor at the Department of Economics, Management, Industrial Engineering and Tourism (DEGEIT) of the University of Aveiro, Portugal. She is also the director of the Master’s degree program in Industrial Engineering and Management at the same university. She is a researcher at the Decision Support Systems group of the Research Unit on Governance, Competitiveness and Public Policies (GOVCOPP) and of the Research and Development Unit for Mechanical and Industrial Engineering (UNIDEMI). Her main research interests are in the areas of operations management, logistics, supply chain management and operational research areas, including lean production, production planning and scheduling, urban logistics, supply chain sustainability, and supply chain performance measurement. Recently she has been also researching the links between Industry 4.0 and the above mentioned areas. João Reis is an Assistant Professor of Services, Operations and Supply Chain Management at Lusófona University, Lisbon, Portugal. In recent years, he has been conducting scientific research in the fields of service science, industrial engineering and operations management. He is a research fellow at the Research Center on Industrial Engineering, Management and Sustainability (EIGeS) and at the Research Unit on Governance, Competitiveness and Public Policy (GOVCOPP). Joana Costa is an Assistant Professor in the Department of Economics, Management Industrial Engineering, and Tourism (DEGEIT) at the University of Aveiro, Portugal. She is a member of the Governance, Competitiveness and Public Policy research unit (GOVCOPP), working on the research group on Competitiveness, Innovation, and Sustainability. At present, she is developing several works in economics of innovation, entrepreneurship dynamics, regional development, social responsibility and public policy. Manuel Gilberto Santos is a Professor at the School of Superior Design at Polytechnic Institute of Cávado and Ave (IPCA), Barcelos, Portugal. He is author of several scientific articles in national and international journals. His research interests are in the field of mechanical and industrial engineering including product development, quality, environment, safety, social responsibility and innovation, as well as, the integration of management systems towards the sustainability of organizations.

• Costs and learning factories.- Agile 8D problem-solving framework in a Renewable Energy sector.- The transfer process of lean approach within multinational companies’ network. The Schnell S.p.A. case study.- Lean Healthcare: a critical analysis.- Road freight transport in Europe: alternatives for increasing capacity.- Knowledge management: an overview of roadmaps for additive manufacturing.- Life Cycle Inventory of Additive Manufacturing Processes: A Review.- Critical Success Factors of TQM for Sustainability in Higher Education Institutions – A theoretical contribution.- Customer loyalty in hospitality: can the quality perception be a key factor?.- The role of enabling technologies from Industry 4.0 in the formulation of public policies for smart cities.- Impact of TQM and Industry 4.0 on sustainable performance: an empirical study on the Bangladeshi garment industry.- Academic Community Perceptions of Open Innovation: An Exploratory Study.- Green Human Resource Management: The performance of women researchers based on bibliometric indicators.- Innovative responses to the covid-19 pandemic in primary health care: the case of the arte nova family health unit.- Competitive and Business Intelligence: A Bibliometric Analysis.- Integrated Management System Role-Play Simulation: Training and Development Tool.- Towards a Conceptual Framework for Agroforestry Residual Biomass Sustainable Business Models.- Environmental and economic sustainability of electric vehicles vs combustion engine vehicles fueled with B15 and B30 blends of biodiesel.- The influence of consumer optimism and pessimism on purchasing intention of eco-friendly clothing by generation Z: model proposal.- Persistence in Innovation. Do low-tech sectors differ much from the high-tech?.- Industrial Symbiosis Applied to Oil Refineries: Drivers and Barriers.- Towards a More Sustainable Use of the Portuguese Road Network: The A25 and IP5 Case Study.- Improvement of a Porcelain Baseboard Production Line Capacity Using Simulation: A Case Study.- Multifunctional furniture for tiny houses - Design, Quality, Innovation and Sustainability in Advanced Materials.- Angolan Cement Industry: marketing channel and distribution channel strategies.- How can customer experience improve retail operations sustainability?.- Optimization of last mile logistics process combining passenger and freight flows.- Analysis of pharmacy stock management and laboratory reagents in a Portuguese public hospital: a case study.- Towards Digital Transformation: A Case Study to Identify and Mitigate COVID-19 in the Retail Industry.- Technician Routing and Scheduling Problem – a case study.- Application of Fuzzy Methodologies in Navy Systems Maintenance.- Index.

João Matias is Full Professor of the Department of Economics, Management, Industrial Engineering and Tourism (DEGEIT), University of Aveiro, Portugal and a member of the University of Aveiro Research Unit on Governance, Competitiveness and Public Policies (GOVCOPP). His areas of research focus in industrial engineering and management and sustainability, particularly smart and sustainable management systems. He has collaborated as editor and reviewer with many journals and international conferences. He is author or co-author of more than 250 articles published in several international books, journals and congress proceedings. Carina Pimentel is an Industrial Engineering Assistant Professor at the Department of Economics, Management, Industrial Engineering and Tourism (DEGEIT) of the University of Aveiro, Portugal. She is also the director of the Master’s degree program in Industrial Engineering and Management at the same university. She is a researcher at the Decision Support Systems group of the Research Unit on Governance, Competitiveness and Public Policies (GOVCOPP) and of the Research and Development Unit for Mechanical and Industrial Engineering (UNIDEMI). Her main research interests are in the areas of operations management, logistics, supply chain management and operational research areas, including lean production, production planning and scheduling, urban logistics, supply chain sustainability, and supply chain performance measurement. Recently she has been also researching the links between Industry 4.0 and the above mentioned areas. João Reis is an Assistant Professor of Services, Operations and Supply Chain Management at Lusófona University, Lisbon, Portugal. In recent years, he has been conducting scientific research in the fields of service science, industrial engineering and operations management. He is a research fellow at the Research Center on Industrial Engineering, Management and Sustainability (EIGeS) and at the Research Unit on Governance, Competitiveness and Public Policy (GOVCOPP). Joana Costa is an Assistant Professor in the Department of Economics, Management Industrial Engineering, and Tourism (DEGEIT) at the University of Aveiro, Portugal. She is a member of the Governance, Competitiveness and Public Policy research unit (GOVCOPP), working on the research group on Competitiveness, Innovation, and Sustainability. At present, she is developing several works in economics of innovation, entrepreneurship dynamics, regional development, social responsibility and public policy. Manuel Gilberto Santos is a Professor at the School of Superior Design at Polytechnic Institute of Cávado and Ave (IPCA), Barcelos, Portugal. He is author of several scientific articles in national and international journals. His research interests are in the field of mechanical and industrial engineering including product development, quality, environment, safety, social responsibility and innovation, as well as, the integration of management systems towards the sustainability of organizations.

• Costs and learning factories.- Agile 8D problem-solving framework in a Renewable Energy sector.- The transfer process of lean approach within multinational companies’ network. The Schnell S.p.A. case study.- Lean Healthcare: a critical analysis.- Road freight transport in Europe: alternatives for increasing capacity.- Knowledge management: an overview of roadmaps for additive manufacturing.- Life Cycle Inventory of Additive Manufacturing Processes: A Review.- Critical Success Factors of TQM for Sustainability in Higher Education Institutions – A theoretical contribution.- Customer loyalty in hospitality: can the quality perception be a key factor?.- The role of enabling technologies from Industry 4.0 in the formulation of public policies for smart cities.- Impact of TQM and Industry 4.0 on sustainable performance: an empirical study on the Bangladeshi garment industry.- Academic Community Perceptions of Open Innovation: An Exploratory Study.- Green Human Resource Management: The performance of women researchers based on bibliometric indicators.- Innovative responses to the covid-19 pandemic in primary health care: the case of the arte nova family health unit.- Competitive and Business Intelligence: A Bibliometric Analysis.- Integrated Management System Role-Play Simulation: Training and Development Tool.- Towards a Conceptual Framework for Agroforestry Residual Biomass Sustainable Business Models.- Environmental and economic sustainability of electric vehicles vs combustion engine vehicles fueled with B15 and B30 blends of biodiesel.- The influence of consumer optimism and pessimism on purchasing intention of eco-friendly clothing by generation Z: model proposal.- Persistence in Innovation. Do low-tech sectors differ much from the high-tech?.- Industrial Symbiosis Applied to Oil Refineries: Drivers and Barriers.- Towards a More Sustainable Use of the Portuguese Road Network: The A25 and IP5 Case Study.- Improvement of a Porcelain Baseboard Production Line Capacity Using Simulation: A Case Study.- Multifunctional furniture for tiny houses - Design, Quality, Innovation and Sustainability in Advanced Materials.- Angolan Cement Industry: marketing channel and distribution channel strategies.- How can customer experience improve retail operations sustainability?.- Optimization of last mile logistics process combining passenger and freight flows.- Analysis of pharmacy stock management and laboratory reagents in a Portuguese public hospital: a case study.- Towards Digital Transformation: A Case Study to Identify and Mitigate COVID-19 in the Retail Industry.- Technician Routing and Scheduling Problem – a case study.- Application of Fuzzy Methodologies in Navy Systems Maintenance.- Index.