Managing Information Technology

Francisco Castillo is Senior Vice President and Chief Information Officer of Maynilad Water Services, inc., the water concessionaire for the West area of Manila’s greater metropolitan area which serves about 9 million people. He was previously connected to a major multinational IT consulting firm as Managing Consultant for Asia-Pacific, where he worked over 12 years in various capacities. This 2013 he was named “Outstanding ASEAN CIO” by the IDG group, and again in 2016 in the ASEAN IT Strategy Forum in Singapore. He has over 25 years experience in Information Technology, and has undertaken projects in over a dozen countries in Europe and Asia. He holds a Ph.D. in Electronics and Telecommunications Engineering from the Universidad Politécnica de Cataluña (Barcelona, Spain), where he was also Associate Director for the Technical Engineering College, and Associate Professor. He has over 50 published papers in international journals and conferences, and has presented in over 30 international seminars around the world. He teaches part-time in the Asian Institute of Management (Manila), and is a co-inventor for 2 different patents. He is a certified PMP, PfMP and CISSP.Korina Monoso is Assistant Vice President and Head for IT Operations in Maynilad Water Services, Inc. She has been in the IT industry for 20 years, garnering extensive experiences in IT Operations, Service Delivery, and Project Management. She contributed to Maynilad IT’s achievement of various awards and certifications including ISO/IEC 20000-1, making it the very first water company in the Philippines to gain such certification since 2015, SAP Customer Center of Excellence (CCOE) since 2014, SAP CCOE of the Year Nominee in 2016, making it the first Asian company nominee in this global SAP award, also Digital Transformer of the Year Award by IDC in 2017.

• 1. Introduction.- 2. IT Areas and Functions.- 3. Organization and Human Resources.- 4. Managing Operations.- 5. Managing projects.- 6. Cut-over into operations.- 7. Project Governance.- 8. Agile-SCRUM project management.- 9. IT Portfolio Management.- 10. IT Security.- 11. Appendix A: Sample Terms of Reference (TOR).