Managing Information Technology

Dr. Francisco Castillo is currently Senior Vice President and Chief Information Officer of Maynilad Water Services, inc., the water concessionaire for the West area of Manila’s greater metropolitan area which serves about 9million people. He was previously connected to a major multinational IT consulting firm as Managing Consultant for Asia-Pacific, where he worked over 12 years in various capacities. This 2013 he was named “Outstanding ASEAN CIO” by the IDG group, as well as Most Valuable Person by the International Quality and Productivity Center in Singapore 2013. He has over 25 years experience in Information Technology, and has undertaken projects in over a dozen countries in Europe and Asia. He holds a Ph.D. in Electronics and Telecommunications Engineering from the Universidad Politecnica de Cataluña (Barcelona, Spain), where he was also Associate Director for the Technical Engineering College, and Associate Professor. He has over 50 published papers in international journals and conferences, and has presented in over 30 international seminars around the world. He is also a certified PMP and PfMP.

“Each chapter includes real-life examples, many figures, practical checklists, references, and further reading. … The author successfully reveals real-life examples, procedures, and projects for IT management and how to apply them in IT departments. I highly recommend this book, which represents a seamless practical reference for CIOs, IT managers, IT portfolio managers, IT project managers, ITSM teams, and other IT professionals.” (Mihail Sadeanu, Computing Reviews, February, 2017)

• Contents.- 1 Introduction.- 2 Information Technology??.- 3 IT Areas and Functions.- 4 Organization and Human Resources.- 5 Managing Operations.- 6 Managing projects.- 7 Cut-over into operations.- 8 Agile-SCRUM project management.- 9 Portfolio Management.- 10 Conclusions.