Information and Communication Technologies in Tourism 2000

"... the book presents an excellent insight into research that is being undertaken in the IT and Tourism field and is a must for the serious student of the discipline." Tourism Recreation Research 3/2000

• 1 Keynote Address.- Intelligent interfaces for the tourist.- 2 Smart Solutions to Old Problems: Challenges for Tourist Information Systems.- DEEP MAP: challenging IT research in the framework of a tourist information system.- Meta-level programming for legacy TIS integration.- 3 Considering the Foundations for IT.- A critical analysis of tourism information technology research.- The failure of the new discipline: information technology, business process, and the control of tourism operatives.- 4 Information Systems Architecture.- Vague queries in tourism information systems.- Integrating heterogeneous tourism information in TIScover: The MIRO-Web approach.- Integration of heterogeneous information sources.- 5 Changing Tourism Information Systems.- Virtual tourist destinations: assessing their communication effectiveness with and through foreign intermediaries.- Putting the tourist into tourist information.- Intelligent museum as value creator on the tourism market: towards a new business model.- 6 Building and Maintaining Data Warehouses.- DATATUR: tourism statistics information system — the experience of Spain.- Developing a business information data warehouse for the australian tourism industry — a strategic response.- Data management in tourism: chaotic and quixotic.- 7 Building Satisfaction into Information Systems Implementation.- Tourist satisfaction based multilevel intelligent decision support system.- Cooperative techniques and tools to increase the quality of the software in tourist companies.- Desktop: how culture in an international multilocational travel organisation affects the successful implementation of technology solutions — two years on.- 8 Changing Roles: The Impacts of Information Technologies.- Service dimensions of travel distribution: anIndian case study.- The competitiveness of traditional tourist destinations in the information economy.- Industrial mapping of tourism information technologies.- 9 Developing Innovative Destination Information Systems.- Developing rural tourism destinations: implications for, and of, information systems.- The Canadian Tourism Exchange: content, collaboration, and commerce.- 10 Design of Electronic Tourism Markets.- Reference model of an electronic tourism market.- Agents solving strategic problems in tourism.- Open network for tourism (Ontour): a concept for electronic commerce in the business processes of the tourism industry.- 11 Prosumer: The Changing Role of the Consumer.- Tourists’ valuation of other tourists’ contributions to travel Web sites.- The interplay of holiday-related travel habits and the use of new information and communication technologies.- A conceptual framework for evaluating effects of a virtual tour.- 12 Developing E-Commerce Strategics.- Evaluating electronic channels of distribution in the hotel sector.- Tomorrow’s travel agency: a survey of adaptation and positioning strategics to new technologies in services.- The application of e-commerce to enhance the competitive advantages of hotels in Hong Kong.- 13 Expanding the Value Chain.- Partnership Australia’s national tourism data warehouse: preliminary assessment of a destination marketing system.- Supplements in airline cabin service.- Involving The DMO’s in a larger part of the value chain.- 14 Systems and Interface Design.- A typology of tourism related websites: its theoretical background and implications.- The diffusion and application of multimedia technologies in the tourism and hospitality industries.- Usability of information and reservations systems: theory or practice?.- 15Empowering SMTEs and Networking.- Destination management systems and small accommodation establishments: the Irish experience.- The use of internet sites by smaller travel agencies in the Netherlands.- Internet as a destination marketing tool: a case study.- 16 Benchmarking Internet-Based Systems.- Efficiency measures in benchmarking decision support systems: a hotel industry application.- The measurement of the marketing effectiveness of the Internet in the tourism and hospitality industry.- Destination management systems: criteria for success — an exploratory research.- 17 SMTEs at the Crossroads.- Mentoring small destinations into destination management towards electronic marketing.- Small is beautiful? ICT and tourism SMEs: a comparative European survey.- Capacity to change and its influence on effective IT use.