Crisis Communication

Martin N. Ndlela is Associate Professor at the Inland School of Business and Social Sciences, Inland Norway University of Applied Sciences, Norway, where he teaches and supervises courses within the Crisis Management programme. He has researched and taught various aspects of crisis communication management, PR, and organisational communication.

• 1. Introduction.- 2. Stakeholder Approaches in Crisis Management.- 3. A Stakeholder Approach to Issues Management.- 4. A Stakeholder Approach to Risk Management.- 5. A Stakeholder Approach in Managing Reputation.- 6. A Stakeholder Approach to Inter-organisational Relationships.- 7. Stakeholder Communications During a Crisis.- 8. A Stakeholder Approach to Crisis Evaluation.