Systemisch-losungsorientierte Gesprachsfuhrung fur Fuhrungskrafte

Modern leadership says goodbye to rhetorical tricks and manipulation techniques and replaces them with clearly expressed expectations and a moderating, solution- and resource-oriented conversation. Holger Lindemann, Falko von Ameln and Nikola Siller show what is important for successful interviewing by managers. They introduce the basics of systemic thinking and systemic attitude and explain the need to clarify roles and tasks for the conversation. Based on a presentation of the basic techniques, they offer a clear discussion structure and reflect on it in relation to various discussion formats, such as appraisal discussions, critical discussions, conflict moderation or the development of target agreements. The book is suitable for self-study as well as a basis for workshops and training courses. It contains numerous practical tips and exercises, for which worksheets are available as download material.