Analysing negotiation interactions to determine pattern-based peculiarities in the communication offers new value-adding information concerning the management of optimised communication processes, even though the machine-based processing of communication data bears a series of challenges.
Dr. Muhammed Fatih Kaya is a postdoctoral researcher at the Information Systems 1 department (Institute of Interorganisational Management and Performance) at the University of Hohenheim in Germany. His research interests include Machine Learning, Natural Language Processing, Text Mining, Recommender Systems and Electronic Negotiations.
Innehållsförteckning
Introduction.- Application of Data Mining Methods for Pattern Recognition in Negotiation Support Systems.- Advanced Maintenance of Data Richness in Business Communication Data – An Evaluation of Dimensionality Reduction Techniques.- Analytical Comparison of Clustering Techniques for the Recognition of Communication Patterns.- Pattern Labelling of Business Communication Data.- Discussion and Outlook.- References.