Thisbook provides a broad overview of what is needed to run hospitals and otherhealth care facilities effectively and efficiently. All of the skills and toolsrequired to achieve this aim are elucidated in the book, including businessengineering and change management, strategic planning and the Balanced Scorecard,project management, integrative innovation management, social and ethical aspectsof human resource management, communication and conflict management, staffdevelopment and leadership. The guidance offered is exceptional and applicable inboth developed and developing countries. Furthermore, the relevant theoretical backgroundis outlined and instructive case reports are included. Each chapter finishes witha summary and five reflective questions. Excellence can only be achieved when healthcare professionals show in addition to their medical skills a high level ofmanagerial competence. High performance in Hospital Management assists managersof health care providers as well as doctors and nurses to engage in thesuccessful management of a health care facility.
