Cruise Management

Information and Decision Support Systems

AvAlexis Papathanassis,Michael H. Breitner

Häftad, Engelska, 2011

566 kr

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Beskrivning

Increasingly, cruise operators are utilising information and communication technologies (ICTs) to improve service-effectiveness and process efficiency, both on- and off-board. Therefore, it is worth initiating a discussion on the potential and challenges ICTs entail for both cruise operators’ back-offices and for cruisers’ consumption experiences. This book documents the proceedings of the 1st e-Cruising Conference (Bremerhaven, Germany), which was aimed at discussing the possibilities and applicability of ICTs and mobile services in various aspects of cruise operations. Following a rigorous double-blind review, the best papers were chosen to be incorporated in this volume.

Produktinformation

Utgivningsdatum:2011-10-29
Mått:148 x 210 x 15 mm
Vikt:346 g
Format:Häftad
Språk:Engelska
Antal sidor:249
Upplaga:2012
Förlag:Springer Fachmedien Wiesbaden
ISBN:9783834932723

Utforska kategorier

Servicesektorn inom Ekonomi och Ledarskap
Transportindustri inom Ekonomi och Ledarskap

Mer om författaren

Prof. Dr. Alexis Papathanassis specialises on Cruise Management and e-Tourism at the Bremerhaven University of Applied Sciences. Prof. Dr. Michael Breitner leads the Institute of Wirtschaftsinformatik at the Leibniz Universitat Hannover (LUH). Prof. Dr. Cornelia Schoen specialises on Operations Research and Revenue Management at the GISMA Business School / LUH. Dipl.-Ok. Nadine Guhr works as a scientific assistant for the Institute of Wirtschaftsinformatik at the LUH.

Innehållsförteckning

Cruise Passenger Behaviour & Choices IT-enabled Employee Scheduling, Cruise Excursions and Complaint Management Mobile Infotainment on Cruise Ships Cruise Revenue Management Systems & Onboard Spending

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