Future Trends in AI Banking: Decentralized Finance (DeFi), Central Bank Digital Currencies (CBDCs), and Beyond

Dr. Jyoti Verma is a faculty member at Chitkara Business School, Chitkara University, Punjab, India. With more than 30 research papers to her credit published in various journals and conferences at national and international levels, Dr. Verma has developed her core expertise in the area of service quality, blockchain, and behavioral finance. She has authored one book titled ‘Accelerating the Development of Quality of IT-Enabled Banking Services’ for international publishers. She has published many book chapters in edited books at the international level and published two edited books. She is a Subject Matter Expert and Course Planner for MOOC courses of SWAYAM and UGC CEC. She is an Associate Editor (Finance & International Business) for Journal of Technology Management for Growing Economies, Chitkara University Publications.Dr. Sarvjeet Kaur Chatrath is a high caliber professional with sharp academic acumen and proven leadership skills with a global perspective. Dr. Sarvjeet Kaur Chatrath is a scholar of management and leadership, which was acknowledged by her receipt of India’s Mahila Rattan Gold and Bharat Vidya Shiromani Awards. She has over 25 years of extensive and diverse work experience in academic and industry research including financial planning, marketing, and establishing institutions from start-up to sustainability, including projects with India’s Yamuna Group. She has a doctorate in management (Ph.D.) and graduate and post graduate degrees in sociology and a second post graduate degree in business administration. She has pursued research, teaching, and consultation with passion and guided and supervised PG and doctoral students. Her research agenda focuses on leadership, management, social and gender psychology, behavioral change, and consumers experiencing vulnerability and social marketing, and service technology. Her industry translation research harnesses academia–industry linkages she has sustained through her involvement with industry as a scholar/practitioner. This rich experience informs Dr. Chatrath’s impact driven approach to research by focusing on sound methodologies to deliver tangible societal change at the individual and institutional levels. Dr. Chatrath has an extensive record of community and professional engagement with industry and non-government organizations. Dr. Chatrath’s research is internationally recognized through her publications in leading Scopus ranked Q1 journals and a track record of success in obtaining and successfully completing competitively funded research projects, and extensive involvement as an industry keynote speaker and invited assessor.Dr. Gagandeep, a highly accomplished academic with a Ph.D. in management, brings over 15 years of teaching experience to the table. He earned his M.B.A. in marketing and completed his Ph.D. in marketing and international business at Panjab University's University Business School. With a strong background in marketing and a track record of publications in reputable journals, including Scopus indexed ones, Dr. Gagandeep's expertise spans research methodology, marketing research, and strategic management. Holding notable positions at prominent institutions like Chitkara University, Dr. Gagandeep has excelled as both a dedicated educator and a researcher. Additionally, his involvement in faculty development programs, mentoring of students, and contributions to various webinars and conferences underscore his commitment to the academic community.

• 1. Next-gen Banking: Exploring the Impact and Future of Artificial Intelligence 2. Blockchain Frameworks and Their Usability in Various Applications 3. Smart Persuasion: The Influence of AI Nudges on Retirement Preparedness 4. An Empirical Investigation in Analyzing the Impact of Implementing Artificial Intelligence Tools in Enhancing Customer Experience in Private Banking 5. Challenges and Limitations of AI Adoption in Banking: Strategies for Overcoming Obstacles 6. Agentic AI in Retail Banking: A New Paradigm in Customer Engagement and Decision-making and need for AI Governance 7. Impact and Implementation of Artificial Intelligence in Central Bank Digital Currencies: A Systematic Literature Review 8. The Role of AI in Sustainable Finance: Balancing ESG Investment Strategies, Central Bank Digital Currencies, and Financial Privacy 9. Ethical Considerations in AI-driven Finance: Balancing Innovation and Responsibility 10. AI-driven Strategies for Risk assessment and management in Banking 11. Ensuring Fair Access and Ethical Considerations in Artificial Intelligence 12. Integrating Microcredit, Fintech, and Social Safety Nets for Holistic Financial Inclusion: Empirical Insights from Urban Slums in India