This is Service Design Thinking. Basics - Tools - Cases (häftad)
Fler böcker inom
Format
Häftad (Paperback / softback)
Språk
Engelska
Antal sidor
380
Utgivningsdatum
2014-02-03
Upplaga
1.
Förlag
BIS Publishers B.V.
Illustratör/Fotograf
200 Diagrams
Illustrationer
200 Diagrams
Dimensioner
231 x 173 x 32 mm
Vikt
954 g
Antal komponenter
1
Komponenter
,
ISBN
9789063692797
This is Service Design Thinking. Basics - Tools - Cases (häftad)

This is Service Design Thinking. Basics - Tools - Cases

Häftad Engelska, 2014-02-03
319
  • Skickas inom 10-15 vardagar.
  • Gratis frakt inom Sverige över 159 kr för privatpersoner.
Kan tyvärr inte längre levereras innan julafton.
This is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service design is a bit of a buzzword these days and has gained a lot of interest from various fields. This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside. The boundaries between products and services are blurring and it is time for a different way of thinking: this is service design thinking
Visa hela texten

Passar bra ihop

  1. This is Service Design Thinking. Basics - Tools - Cases
  2. +
  3. The Design Thinking Playbook

De som köpt den här boken har ofta också köpt The Design Thinking Playbook av Michael Lewrick, Patrick Link, Larry Leifer (häftad).

Köp båda 2 för 600 kr

Kundrecensioner

Har du läst boken? Sätt ditt betyg »

Fler böcker av Marc Stickdorn

Övrig information

Marc Stickdorn (Author) Marc Stickdorn is a German entrepreneur and service design consultant. He works with organizations to integrate service design in organizational structures and processes to reduce development costs of new products and services and to increase customer experience. In 2010, Marc and Jakob published the award-winning book "This is Service Design Thinking". He is a visiting professor at various business and design schools. In 2012, Marc co-founded smaply, a web-based software to visualize personas, stakeholder maps, and customer journey maps. In 2013, he co-founded ExperienceFellow, a combination of smartphone apps and web-based software to research customer experience. ExperienceFellow is based on mobile ethnography; an approach Marc develops since 2008. Although he won several best paper awards for his academic publications on mobile ethnography, he still did not finnish his PhD. Jakob Schneider (Author) Jakob Schneider is a visual designer and consultant. He is partner and creative director of design agency KD1 as well as co-founder and lead designer of startups Smaply and ExperienceFellow. Since 2006, he has worked for brands like VW, Siemens, MetaDesign and Deutsche Telekom. Jakob co-published "This is Service Design Thinking" with Marc Stickdorn in 2010 and speaks at universities, conferences and agencies. Besides his daily agency business, Jakob works on digital tools for Service Designers.