Marc Stickdorn – författare
Visar alla böcker från författaren Marc Stickdorn. Handla med fri frakt och snabb leverans.
9 produkter
This Is Service Design Methods
A Companion to This Is Service Design Doing
Av Marc Stickdorn, Markus Edgar Hormess m. fl.
Häftad, 2018
391 kr
Lägg i varukorg
In this book, you’ll find 54 hands-on descriptions that help you do the key methods used in service design. These methods include instructions, guidelines, and tips-and-tricks for activities within research, ideation, prototyping, and facilitation. This is the print version of the method companion …
This Is Service Design Doing
Av Jakob Schneider, Adam Lawrence m. fl.
E-bok, 2018
425 kr
Lägg i varukorg
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You''ll learn specific facilitation guidelines on how to run workshops, …
This Is Service Design Doing
Av Jakob Schneider, Adam Lawrence m. fl.
E-bok, 2018
425 kr
Lägg i varukorg
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You''ll learn specific facilitation guidelines on how to run workshops, …
Mobile Ethnography
Towards a More In-Situ Research Method to Analyze Customer Experience
Häftad, 2026
1272 kr
Lägg i varukorg
This book introduces mobile ethnography as an in-situ qualitative research method that enables participants to document lived experiences on smartphones as they unfold. By capturing in-situ data such as text, photos, videos, audio, ratings, timestamps, and GPS, the method provides rich contextual …
Mobile Ethnography
Towards a More In-Situ Research Method to Analyze Customer Experience
E-bok, 2026
1459 kr
Lägg i varukorg
This book introduces mobile ethnography as an in-situ qualitative research method that enables participants to document lived experiences on smartphones as they unfold. By capturing in-situ data such as text, photos, videos, audio, ratings, timestamps, and GPS, the method provides rich contextual …
Wirtschaftliche Wirkungen und Besucherzufriedenheit mit der UEFA EURO 2008TM
Eine empirische Analyse für Österreich
Av Holger Preuß, Hubert J. Siller m. fl.
Häftad, 2010
688 kr
Lägg i varukorg
Die UEFA EURO 2008TM wurde in Österreich und der Schweiz ausgerichtet. Um die die Auswirkungen des Mega-Events für Österreich ermitteln zu können, haben die Autoren empirische Daten mittels Fragebögen in zehn Sprachen erhoben. In Innsbruck, Klagenfurt, Salzburg und Wien wurden über 8.000 Besuchern …
Wirtschaftliche Wirkungen und Besucherzufriedenheit mit der UEFA EURO 2008TM
Eine empirische Analyse für Österreich
Av Marc Stickdorn, Anita Zehrer m. fl.
E-bok, 2010
476 kr
Lägg i varukorg
This is Service Design Thinking. Basics - Tools - Cases
Häftad, 2014
308 kr
Lägg i varukorg
This is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service design is a bit of a buzzword these days and has gained a lot of interest from various fields. This book, assembled to describe and illustrate the emerging field of service design, was brought …
This is Service Design Doing
Applying Service Design Thinking in the Real World
Av Marc Stickdorn, Markus Edgar Hormess m. fl.
Häftad, 2018
5,0 utav 5 stjärnor. Totalt antal röster: (1)
356 kr
Tillfälligt slut
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, …
